Montblanc Operations Associate

Houston • USA

Tuesday, April 22, 2025

Montblanc, a distinguished name in the luxury goods sector, operates under the esteemed Richemont Group. Richemont Americas is committed to fostering a dynamic and inclusive work environment, celebrating diversity in all its forms. The company prides itself on nurturing creativity and knowledge to achieve excellence, making it a leader in the luxury industry.

1. Maintain permanent accuracy of stock in store and organize weekly/monthly cycle counts.
2. Ensure efficient organization of stockroom and on-the-floor stocks, maintaining impeccable condition at all times.
3. Receive deliveries from the central warehouse and verify upon reception.
4. Manage and follow up on stock transfers between stores or for commercial activities.
5. Organize end-of-season returns.
6. Participate in morning team briefings, sharing operational information including daily deliveries and stock updates.
7. Support stock requests from team members.
8. Communicate inventory results, consignment issues, and other topics to the finance team.
9. Perform repair inventories.
10. Provide occasional support on the sales floor with client-facing interactions.
11. Communicate with other stores on best practices and encountered issues.
12. Translate Montblanc's values of entrepreneurship, togetherness, excellence, creativity, and positive impact.
13. Follow up and manage all shipping documents/VAT documents.
14. Support the manager in formalizing and updating boutique operating procedures (stocks, cash desk, security).
15. Provide administrative support in booking couriers, deliveries, and transfers.
16. Complete store supply orders.
17. Support the manager to ensure compliance with Richemont processes.

1. Previous experience in retail sales, preferably in jewellery or high-end luxury products.
2. Strong understanding of customer service needs and priorities.
3. Ability to establish and maintain effective customer relationships and gain their trust and respect.
4. Excellent interpersonal, communication, and computer skills.
5. Strong attention to detail with the ability to handle multiple tasks simultaneously.

1. Inventory management
2. Customer service excellence
3. Interpersonal communication
4. Organizational skills
5. Attention to detail

Previous experience in retail sales, particularly in the luxury sector, is preferred.

Compensation will be determined based on relevant skills and experience.

Richemont offers a generous compensation and benefits package for eligible employees.

Richemont Americas is dedicated to crafting a future that embraces diversity and inclusion. The company values creativity and knowledge, fostering an environment where excellence is the norm and the diversity of colleagues and clients is celebrated.