Montblanc Operations Associate

Costa Mesa • USA

Monday, April 14, 2025

Montblanc, a distinguished member of the Richemont Group, is renowned for its commitment to excellence and innovation in the luxury goods sector. As part of Richemont Americas, Montblanc fosters an inclusive and diverse workplace, celebrating the unique backgrounds and experiences of its employees. The brand is dedicated to nurturing creativity and knowledge, ensuring the delivery of superior products and services that resonate with its esteemed clientele.

1. Maintain permanent accuracy of stock in store and organize weekly/monthly cycle counts.
2. Ensure efficient organization of stockroom and on-the-floor stocks, maintaining impeccable conditions throughout the day.
3. Receive deliveries from the central warehouse, ensuring accurate control upon reception.
4. Manage and follow up on stock transfers between stores or for commercial activities.
5. Organize end-of-season returns.
6. Participate in morning team briefings, sharing important operational information including daily deliveries and stock updates.
7. Support stock requests from team members.
8. Communicate inventory results, consignment issues, and other relevant topics to the finance team.
9. Engage with other stores to share best practices and address encountered issues.
10. Embody Montblanc's values of entrepreneurship, togetherness, excellence, creativity, and positive impact.
11. Follow up and manage all shipping and VAT documents.
12. Assist the manager in formalizing and updating boutique operating procedures (stocks, cash desk, security).
13. Provide administrative support for booking couriers, deliveries, and transfers.
14. Complete store supply orders.
15. Support the manager in ensuring compliance with Richemont processes.

1. Previous experience in retail sales, preferably in jewelry or high-end luxury products.
2. Strong understanding of customer service needs and priorities.
3. Ability to establish and maintain effective relationships with customers, gaining their trust and respect.
4. Excellent interpersonal, communication, and computer skills.
5. Strong attention to detail with the ability to handle multiple tasks simultaneously.

1. Inventory management
2. Customer service
3. Communication
4. Attention to detail
5. Multitasking

Previous experience in retail sales, particularly in jewelry or high-end luxury products, is preferred.

Expected hourly range: $22-$26. Salary will be determined based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, employee assistance program, and volunteer days off.

Richemont Americas, and by extension Montblanc, champions a culture of inclusivity and diversity, where creativity and excellence are paramount. The company supports employee wellbeing and encourages community engagement through various initiatives.