Montblanc Operations Associate

Costa Mesa • USA

Friday, February 28, 2025

Montblanc, a prestigious brand under the Richemont Group, is renowned for its exquisite craftsmanship and luxury products. As part of Richemont Americas, Montblanc is committed to fostering an inclusive and dynamic workplace that celebrates diversity and creativity. The company values the unique contributions of its employees and strives to create an environment where innovation and excellence thrive.

1. Ensure permanent accuracy of stock in store and organize weekly/monthly cycle counts.
2. Efficiently organize stockroom and on-the-floor stocks, maintaining impeccable conditions at all times.
3. Receive deliveries from the central warehouse and verify accuracy upon reception.
4. Manage and follow up on stock transfers between stores or for commercial activities.
5. Organize end-of-season returns.
6. Participate in morning team briefings, sharing important operational information including daily deliveries and stock updates.
7. Support stock requests from team members.
8. Communicate inventory results, consignment issues, and other topics to the finance team.
9. Engage with other stores to share best practices and address operational challenges.
10. Uphold the Montblanc values of entrepreneurship, togetherness, excellence, creativity, and positive impact.
11. Manage and follow up on all shipping and VAT documents.
12. Assist the manager in formalizing and updating boutique operating procedures (stocks, cash desk, security).
13. Provide administrative support for booking couriers, deliveries, and transfers.
14. Complete store supply orders.
15. Support the manager in ensuring compliance with Richemont processes.

1. Previous experience in retail sales, preferably in jewelry or high-end luxury products.
2. Strong understanding of customer service needs and priorities.
3. Ability to establish and maintain effective relationships with customers, gaining their trust and respect.
4. Excellent interpersonal, communication, and computer skills.
5. Strong attention to detail with the ability to handle multiple tasks simultaneously.

1. Inventory management
2. Customer service
3. Interpersonal communication
4. Attention to detail
5. Organizational skills

Previous experience in retail sales, with a preference for those experienced in jewelry or high-end luxury products.

Expected hourly range: $22-$26, determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, employee assistance programs, and volunteer days off.

Richemont Americas fosters a culture of inclusion and innovation, where diversity is celebrated and creativity is encouraged. The company is dedicated to crafting the future by empowering employees to make a positive impact in their communities and within the organization.