Montblanc CRM Manager

Seoul • South Korea

Thursday, April 3, 2025

Montblanc, a distinguished name in the luxury goods sector, is renowned for its commitment to quality and craftsmanship. As part of the Richemont Group, Montblanc benefits from the global reach and resources of one of the world's leading luxury conglomerates. The brand prides itself on fostering a culture of innovation and excellence, offering employees a dynamic and rewarding work environment.

1. Develop and execute regional CRM strategies by leveraging client and market analysis, adapting central strategies to regional needs, and updating regional and HQ teams on progress and results.
2. Cultivate a client-oriented mindset among store teams by inspiring, coaching, and supporting them in executing clienteling activities, and promoting best practices.
3. Promote and support privileged relationships with top clients to enhance market leadership among high-end individuals.
4. Utilize data analytics to segment customers and deliver personalized experiences, ensuring CRM activities align with data protection regulations and HQ requests.
5. Manage CRM budget in alignment with the Senior Marketing & Communication Manager to optimize CRM activities.

1. Minimum of 10 years of relevant experience, with at least 2-3 years in a managerial CRM role within the luxury retail industry.
2. Bachelor’s degree or higher in Business Administration or a related field.

1. Detail-oriented management with a focus on retail excellence.
2. Strong problem-solving and communication skills for internal and external stakeholders.
3. High-level CRM and KPI analytical skills.
4. Leadership skills to guide boutique teams.
5. Fluency in English and Korean.

A minimum of 10 years in CRM and client-related roles, with at least 2-3 years in a managerial capacity within the luxury retail sector.

Bachelor’s degree or higher in Business Administration or related discipline.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within a globally recognized luxury brand.

Montblanc fosters a culture of innovation, excellence, and collaboration. The brand values creativity and encourages employees to contribute to its legacy of luxury and craftsmanship.