Montblanc Client Relations Ambassador

Hamburg • Germany

Wednesday, August 27, 2025

Montblanc, a distinguished name in the luxury goods sector, is part of the Richemont Group, a global leader in luxury with a portfolio of renowned brands. As an employer, Montblanc is committed to fostering a dynamic and inclusive environment where creativity and passion are highly valued. The company offers employees the opportunity to contribute to a legacy of excellence and innovation, encouraging personal and professional growth.

1. Serve as the primary point of contact for the Client Relations Centre Europe, advising clients on online sales and after-sales topics.
2. Communicate with clients via phone, email, and chat in Italian, English, and German; proficiency in French or Spanish is advantageous.
3. Convert customer interest into sales through effective cross-selling and up-selling strategies.
4. Accurately process phone orders, offers, returns, cancellations, and refunds in internal systems.
5. Assist customers with online order entries and independently manage customer inquiries regarding repairs, pricing, and technical information.
6. Handle customer complaints through phone, email, or chat, ensuring resolution and satisfaction.
7. Monitor delivery times and collaborate with the distribution center to ensure product availability and timely delivery.
8. Conduct creditworthiness checks and manually validate online orders to prevent fraud.

1. Completed university studies or equivalent training in retail or a related field.
2. Professional experience in high-quality customer service, call center, or hospitality, with a preference for phone sales experience.
3. Sales experience or customer contact in retail is advantageous.

1. Fluency in Italian, English, and German; additional languages such as French or Spanish are a plus.
2. Excellent verbal and written communication skills.
3. Strong customer orientation and ability to maintain a positive attitude in stressful situations.
4. Basic knowledge of MS Office; familiarity with SAP is beneficial.
5. Flexibility to work on Saturdays and holidays when required.

Professional experience in high-quality customer service, call center, or hospitality, ideally with phone sales experience.

Completed university studies or equivalent training in retail or a related field.

Employees enjoy an international work environment with flexible hours, a company pension scheme, site services including a canteen and café, health programs, discounted sports memberships, subsidized public transport tickets, and special conditions on Montblanc and other Group brand products. Additional benefits include 30 days of holiday, employee events, and various training opportunities.

Montblanc's workplace culture is a blend of tradition and innovation, fostering individuality, enthusiasm, and creativity. The environment is cosmopolitan, vibrant, and diverse, encouraging employees to exceed expectations and leave their mark. The company values employee recognition and support, providing a platform for personal and professional development.