Montblanc Client Advisor

Montblanc, a prestigious brand under the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury products. As part of the Richemont family, Montblanc benefits from a rich heritage of innovation and excellence, offering employees a dynamic environment that values creativity, diversity, and personal growth.

1. Drive sales performance by actively engaging in the daily sales process and consistently achieving personal and boutique sales goals.
2. Provide exceptional client service, offering expert advice and guidance in product selection, and introducing complementary or alternative items to enhance the client experience.
3. Manage payment processing, including cash and card transactions, ensuring accuracy and adherence to established procedures.
4. Oversee the receipt and recording of substantial inventory deliveries, maintaining meticulous records and organization.
5. Cultivate and maintain strong relationships with local clients, leveraging a deep understanding of the Milanese luxury market.
6. Utilize digital tools and CRM applications to enhance client engagement and personalize the shopping experience.

1. 1-2 years of proven experience in luxury retail, demonstrating a strong understanding of the high-end market.
2. Exceptional fluency in Italian and English is essential. Proficiency in Spanish or Portuguese is highly desirable.
3. Extensive knowledge of the Milan area, including local client preferences and luxury market trends.
4. Established network of local clients and connections within the Milanese luxury scene.
5. Strong commercial mindset with a proven track record of achieving results and exceeding expectations.

1. Affinity for digital technologies and CRM applications.
2. Impeccable personal presentation, refined manners, and an innate sense of style, reflecting an appreciation for luxury goods.
3. Highly reliable, with a strong sense of responsibility, independence, and exceptional organizational skills.

1-2 years of experience in luxury retail, with a focus on high-end market dynamics.

Employees are valued for their unique contributions and are offered a supportive environment that encourages professional development and personal growth.

Montblanc, as part of the Richemont Group, fosters a culture of diversity, creativity, and collaboration. The company values freedom, collegiality, loyalty, and solidarity, and encourages empathy, curiosity, courage, humility, and integrity among its employees. A commitment to caring for the world is also a core tenet of the workplace culture.