Montblanc Client Advisor

Montblanc, a prestigious maison under the Richemont conglomerate, is renowned for its exquisite craftsmanship and timeless luxury products. As part of Richemont, Montblanc benefits from a rich heritage and a commitment to excellence, innovation, and sustainability. The brand is dedicated to fostering a diverse and inclusive workplace that values creativity, collaboration, and the unique contributions of each employee.

1. Drive sales performance by actively participating in the daily sales process and consistently achieving personal and boutique sales targets.
2. Provide exceptional client service by offering expert advice and guidance in product selection, and introducing complementary or alternative items.
3. Manage payment processing, including cash and card transactions, ensuring accuracy and adherence to established procedures.
4. Oversee the receipt and recording of inventory deliveries, maintaining meticulous records and organization.
5. Cultivate and maintain strong relationships with local clients, leveraging a deep understanding of the Milanese luxury market.
6. Utilize digital tools and CRM applications to enhance client engagement and personalize the shopping experience.

1. 3-4 years of proven experience in luxury retail, with a strong understanding of the high-end market.
2. Exceptional fluency in Italian and English; proficiency in Spanish or Portuguese is highly desirable.
3. Extensive knowledge of the Milan area, including local client preferences and luxury market trends.
4. Established network of local clients and connections within the Milanese luxury scene.

1. Strong commercial mindset with a proven track record of achieving results and exceeding expectations.
2. Demonstrated affinity for digital technologies and CRM applications.
3. Impeccable personal presentation, refined manners, and an innate sense of style.
4. Highly reliable, with a strong sense of responsibility, independence, and exceptional organizational skills.

3-4 years of experience in luxury retail, demonstrating a strong understanding of the high-end market.

Employees enjoy a dynamic and inclusive work environment, opportunities for professional growth, and the chance to be part of a prestigious luxury brand.

Montblanc, as part of the Richemont group, values diversity, creativity, and collaboration. The company fosters a culture of empathy, curiosity, courage, humility, and integrity, and is committed to making a positive impact on the world.