Montblanc Brand Ambassador

Miami • USA

Tuesday, February 25, 2025

Montblanc, a prestigious name under the Richemont Group, is renowned for its luxury writing instruments, watches, and accessories. As part of Richemont, a global leader in luxury goods, Montblanc benefits from a rich heritage of craftsmanship and innovation. The company is committed to fostering a diverse and inclusive workplace that mirrors the diversity of its clientele and communities.

1. Deliver exceptional omnichannel service, focusing primarily on e-boutique, to meet client satisfaction, sales, and after-sales inquiries.
2. Represent Montblanc by promoting its values and becoming knowledgeable about the brand's history, products, and marketing initiatives.
3. Drive sales growth through corporate gifting initiatives, client outreach, and maintaining ongoing client relationships.
4. Achieve or exceed monthly revenue targets by capturing sales leads and increasing conversion rates.
5. Process merchandise orders initiated via phone and website, requiring extensive data entry.
6. Become a brand expert by continuously seeking new brand and product knowledge.
7. Handle a wide variety of customer inquiries, including product information, stock availability, and product care.
8. Ensure operational excellence by managing all inbound calls, emails, and chat in a timely manner.
9. Collaborate with the Client Relations management team to track client inquiries and capture customer data using CRM tools.
10. Partner with the After Sales team to ensure product and repair service needs are met and handle escalation situations.

1. College or Technical Degree preferred but not required.
2. Experience in eCommerce, especially in the luxury retail sector preferred.
3. Proficiency with Microsoft Office Suite and familiarity with SAP, Salesforce, and other CRM tools.

1. Knowledge and enthusiasm for the luxury brand market segment.
2. High level of maturity, poise, and sound business judgment.
3. Ability to quickly learn and absorb extensive brand and product information.
4. Confidence and technical agility to learn and use multiple applications and systems.
5. Excellent verbal and written communication skills.

Experience in eCommerce, particularly within the luxury retail sector, is preferred. Familiarity with a call center environment and CRM tools such as SAP and Salesforce is advantageous.

College or Technical Degree preferred but not required.

Montblanc offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Wellness reimbursement and paid time off are provided, along with volunteer time off days to support community initiatives.

Montblanc, as part of the Richemont Group, fosters a culture of creativity, diversity, and inclusion. The company values the unique backgrounds and experiences of its employees and strives to create an environment where innovation thrives. The workplace is committed to excellence and continuous improvement, reflecting the luxury and sophistication of the Montblanc brand.