Montblanc Brand Ambassador

Dallas • USA

Saturday, August 9, 2025

Montblanc, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As part of Richemont Americas, Montblanc is committed to fostering a diverse and inclusive workforce that reflects the varied backgrounds and experiences of its clientele. The company prides itself on nurturing creativity and knowledge to achieve excellence in all facets of its operations.

1. Deliver exceptional omnichannel service with a primary focus on e-boutique, ensuring client satisfaction across sales and after-sales inquiries.
2. Drive sales growth through corporate gifting initiatives, client outreach, and fostering ongoing client relationships.
3. Achieve or exceed monthly revenue targets by capturing sales leads and increasing conversion rates.
4. Exemplify sales culture and achieve individual sales goals by identifying opportunities to build revenue and increase average invoice.
5. Process merchandise orders initiated by phone and website, involving significant data entry.
6. Become a brand expert by acquiring new brand and product knowledge.
7. Handle a wide variety of customer inquiries, including product information, stock availability, and product care.
8. Ensure operational excellence by managing inbound calls, emails, and chat in a timely manner.
9. Work with the Client Relations management team to track client inquiries and capture customer data using CRM tools.
10. Create opportunities for follow-up and ongoing outreach to foster client relationships.
11. Partner with the After Sales team to deliver on product and repair service needs and serve as a point of contact for escalations.
12. Monitor daily tracking tools and manage client outreach for low NPS scores.

1. College or Technical Degree preferred but not required.
2. Experience in eCommerce, particularly in the luxury retail sector, is preferred.
3. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
4. Experience in a call center environment with knowledge of SAP, Salesforce, and other CRM tools.
5. Enthusiasm for the luxury brand market segment (fashion, jewelry, etc.).
6. High level of maturity, poise, and sound business judgment.
7. Ability to quickly learn and absorb extensive information on brand history and product offerings.
8. Confidence and technical agility to learn and use multiple applications and systems.
9. Excellent verbal and written communication skills.

1. Exceptional sales and client service skills.
2. Strong organizational and multitasking abilities.
3. Proficiency in CRM and client service tools.
4. Excellent communication and interpersonal skills.
5. Ability to work collaboratively and independently.

Experience in eCommerce, particularly in the luxury retail sector, is preferred.

College or Technical Degree preferred but not required.

Expected hourly range: $22.06/hr. Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to participate in volunteer days off to support community initiatives.

Richemont Americas is dedicated to creating a workforce that embodies the diversity of its clients and communities. The company values creativity, knowledge, and excellence, fostering an environment where employees are empowered to contribute to the brand's legacy. Montblanc, as part of this esteemed group, upholds these values while promoting a culture of inclusivity and innovation.