Montblanc Brand Ambassador

Dallas • USA

Tuesday, February 25, 2025

Montblanc, a distinguished member of the Richemont Group, is renowned for its commitment to excellence and innovation in the luxury goods sector. As part of Richemont Americas, Montblanc benefits from the conglomerate's dedication to diversity and inclusion, fostering a creative and dynamic work environment that mirrors the diversity of its clientele and communities.

1. Deliver exceptional omnichannel service, with a primary focus on e-boutique, to meet client needs and expectations.
2. Drive sales growth through corporate gifting initiatives, client outreach, and fostering ongoing client relationships.
3. Achieve or exceed monthly revenue targets by capturing sales leads and increasing conversion rates.
4. Exemplify sales culture and achieve individual sales goals by identifying opportunities to build revenue and increase average invoice.
5. Process merchandise orders initiated by phone and website, involving significant data entry.
6. Become a brand expert by acquiring extensive knowledge of Montblanc's history, products, and marketing activations.
7. Answer a wide variety of customer inquiries, including product information, stock availability, and product care.
8. Ensure operational excellence by handling all inbound calls, emails, and chats in a timely manner.
9. Collaborate with the Client Relations management team to track client inquiries and capture customer data using CRM tools.
10. Partner with the After Sales team to deliver on product and repair service needs and serve as a contact for escalations.

1. Experience in eCommerce, preferably in the luxury retail sector.
2. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
3. Understanding of SAP, Salesforce, and other CRM tools.

1. Knowledge and enthusiasm for the luxury brand market segment.
2. High level of maturity, poise, and sound business judgment.
3. Ability to absorb extensive information on brand history and product offerings.
4. Technical agility to learn and use multiple applications and systems.
5. Excellent verbal and written communication skills.

Experience in eCommerce, particularly within the luxury retail sector, is preferred.

College or Technical Degree preferred but not required.

Montblanc offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include wellness reimbursement, paid time off, and volunteer time off days.

Montblanc, under the Richemont Group, fosters a culture of creativity and knowledge, driven by diversity and inclusion. The company values work-life balance and encourages community engagement through volunteer initiatives.