Montblanc Boutique Sales Associate

Lisbon • Portugal

Tuesday, June 17, 2025

Montblanc, a prestigious name in the luxury goods sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, a global leader in luxury, Montblanc offers a dynamic and sophisticated work environment where employees are encouraged to excel and innovate. The brand is committed to fostering a culture of excellence and providing unparalleled service to its discerning clientele.

1. Maximize boutique performance by achieving sales targets and strategic objectives.
2. Provide expert advice to clients, ensuring exceptional service in accordance with Montblanc's standards.
3. Continuously improve sales techniques and expand brand and product knowledge.
4. Maintain a cordial and respectful relationship with colleagues to ensure proper boutique functioning.
5. Take responsibility for product safety and adhere to brand and Boutique Manager guidelines.
6. Manage product sales effectively and achieve set sales goals.
7. Handle the sales process tailored to client types and ensure client satisfaction.
8. Develop and implement sales initiatives.
9. Ensure customer relations and manage communication with clients according to brand standards.
10. Increase the customer database and manage customer complaints with the Assistant Boutique Manager.
11. Maintain brand presentation standards, including personal appearance and boutique aesthetics.
12. Respect and implement marketing campaigns and participate in event organization.
13. Ensure boutique operations in the absence of colleagues and demonstrate versatility in tasks.
14. Participate in inventories and prevent potential losses.
15. Provide necessary information to store management for report preparation.
16. Participate in team meetings and training sessions.

1. Proven sales experience in a luxury retail environment.
2. Commercial maturity and understanding of luxury client expectations.

1. Ability to impact and communicate effectively with clients.
2. Service orientation and ability to detect customer needs.
3. Sense of responsibility and initiative.
4. Excellent appearance and presentation.

A minimum of one year of experience in luxury sales is required.

Basic education with complementary training in sales techniques.

The position offers a unique opportunity to work within a prestigious brand, providing professional growth and development in a luxury retail environment.

Montblanc fosters a culture of excellence, innovation, and collaboration. Employees are encouraged to develop their skills and contribute to the brand's legacy of luxury and craftsmanship. The work environment is dynamic and supportive, with a strong emphasis on delivering exceptional customer service.