Montblanc Boutique Manager

Montblanc, a prestigious brand renowned for its luxury writing instruments, watches, and leather goods, operates under the esteemed Richemont Group. As a leader in the luxury goods industry, Montblanc is committed to excellence, innovation, and craftsmanship, offering employees a dynamic and rewarding work environment.

1. Maximize boutique turnover and profitability through strategic sales initiatives.
2. Generate sales both inside and outside the boutique, including presentations to VIP clients.
3. Control discount management and general expenses within the boutique.
4. Conduct performance analysis, KPI development, and SWOT analysis for the boutique.
5. Maintain direct contact with royal clients and collectors, ensuring exceptional customer service.
6. Implement customer relationship programs and improve database registration quality.
7. Set KPIs and targets for the team, fostering personal development and talent management.
8. Motivate, monitor, and appraise team performance, integrating and training new Sales Associates.
9. Support the Retail Director in the recruitment process of new team members.
10. Serve as the main contact for all boutique-related requests, adhering to Richemont Montblanc Retail Procedures.
11. Optimize stock management, ensuring proper replenishment, rotation, and inventory control.
12. Ensure timely delivery of boutique reports and maintain boutique operations and security.
13. Define objectives and support marketing activities in collaboration with the Retail Director.
14. Develop merchandising concepts and ensure excellence at the point of sale in coordination with the Visibility Manager.
15. Coach boutique teams and monitor self-learning progress with the Sales Trainer.

1. Proven experience in luxury retail management.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal abilities.

1. Strategic sales and marketing acumen.
2. Proficiency in performance analysis and KPI development.
3. Customer relationship management expertise.
4. Talent development and motivational skills.
5. Operational and administrative proficiency in retail settings.

A minimum of 5 years of experience in luxury retail management, with a focus on sales and team leadership.

Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Montblanc fosters a culture of excellence, creativity, and collaboration, encouraging employees to innovate and excel in a supportive and inclusive environment. The brand values craftsmanship and dedication, offering opportunities for professional growth and development.