Montblanc Boutique Manager
Montblanc, a prestigious name in the luxury goods sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Montblanc benefits from the backing of a global leader in luxury goods, offering unparalleled opportunities for career advancement and professional growth. The brand is committed to fostering a dynamic and inclusive workplace where innovation and excellence are at the forefront.
- Manage all aspects of the boutique in alignment with the commercial strategy and global standards of image and service.
- Achieve sales, service, and operational KPIs.
- Adapt to market changes and develop sales planning in collaboration with the Retail Director.
- Lead and retain staff through effective communication, training, and career development initiatives.
- Promote a deep understanding of CRM's business relevance.
- Act as a brand ambassador, demonstrating enthusiasm for the brand's history and culture.
- Coach the team on brand guidelines and luxury selling culture.
- Maintain in-depth product knowledge and share insights with the team.
- Provide leadership and motivation, fostering a positive work environment.
- Identify individual strengths and development areas for team growth and succession planning.
- Organize and delegate responsibilities efficiently according to business needs.
- Provide regular feedback and support through coaching and training.
- Support the onboarding process and strengthen staff retention.
- Achieve sales goals and develop selling strategies based on market trends.
- Maximize business opportunities through efficient sales floor management.
- Differentiate products in competitive selling situations and coach the team accordingly.
- Establish a client-centric mindset and lead the team to achieve CRM KPIs.
- Promote clienteling as a daily activity and build a loyal clientele.
- Ensure excellent customer service and handle customer complaints confidently.
- Implement brand guidelines and best practices in boutique operations.
- Control inventory proactively and optimize sales while maintaining healthy stock levels.
- Ensure boutique visibility and environment align with brand standards.
- Monitor store expenses, supervise loss prevention, and manage inventory effectively.
- Maintain the boutique in excellent condition at all times.
- Tertiary education with a minimum of 5 years of sales and management experience in luxury retail.
- Proficiency in Cantonese, English, and Mandarin. Additional languages are advantageous.
- Excellent selling, customer service, and clienteling skills.
- Strong leadership and people management skills.
- Proactive, organized, with strong analytical and problem-solving abilities.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
A minimum of 5 years of sales and management experience in luxury retail, preferably with a background in accessories and watches.
Tertiary education required.
Montblanc offers a comprehensive benefits package, including opportunities for professional development and career advancement within the Richemont Group.
Montblanc fosters a culture of excellence, innovation, and inclusivity. The brand values its employees' contributions and encourages a collaborative environment where team members are empowered to achieve their full potential. The workplace is dynamic, adapting to industry trends while maintaining a commitment to luxury and craftsmanship.


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