Montblanc Boutique Manager

Geneva • Switzerland

Tuesday, September 9, 2025

Montblanc, a prestigious name in the luxury goods sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Montblanc offers a dynamic and sophisticated work environment, where innovation and tradition coalesce. The brand is committed to excellence and seeks individuals who are passionate about luxury and dedicated to delivering unparalleled service.

1. Define and execute a comprehensive business plan focused on enhancing client experience and driving revenue growth.
2. Identify and capitalize on new business opportunities through client acquisition, local partnerships, and exclusive events.
3. Cultivate lasting relationships with clients by anticipating their needs and exceeding expectations.
4. Lead clienteling strategies, ensuring proactive outreach and personalized services.
5. Utilize CRM tools to monitor client behavior and encourage repeat purchases.
6. Represent the boutique at community, cultural, and luxury networking events to enhance visibility.
7. Foster a client-centric culture within the team to ensure exceptional service.
8. Lead after-sales care and personalized follow-up to increase client retention.
9. Inspire, train, and mentor the team to achieve sales and client development targets.
10. Oversee stock management, reporting, and financial KPIs with a business-owner mindset.
11. Ensure the boutique consistently reflects Montblanc's luxury standards in image and experience.
12. Safeguard assets through strict compliance with Montblanc's policies and procedures.

1. Minimum of 5 years of successful experience in luxury retail, with strong expertise in business development and sales leadership.
2. Proven success in client acquisition and building high-value relationships.
3. Strong knowledge of the luxury market and competitive landscape.
4. Commercially minded with strong analytical skills in sales KPIs, CRM, and client segmentation.
5. Fluency in French and English.

1. Excellent communication and negotiation skills.
2. Ability to influence and persuade.
3. Entrepreneurial mindset with a proactive approach to growth.
4. Networking talent and confidence in high-profile environments.
5. Inspirational leadership and strategic thinking.
6. Cultural sensitivity and elegant presence.

A minimum of 5 years in luxury retail, focusing on business development and sales leadership.

Montblanc offers a comprehensive benefits package, including opportunities for professional development within the Richemont Group.

Montblanc fosters a culture of excellence, where innovation meets tradition. Employees are encouraged to be entrepreneurial and proactive, with a strong emphasis on client-centricity and team collaboration. The brand values cultural sensitivity and elegance, creating a sophisticated and inclusive workplace.