Montblanc Assistant Boutique Manager
Montblanc, a prestigious member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury products. As an esteemed employer, Montblanc offers a dynamic and enriching work environment that values heritage and innovation, fostering growth and excellence among its employees.
- Support the Boutique Manager in achieving sales targets through exceptional customer service and team management.
- Implement operational procedures, staff training, and ensure welfare standards are met.
- Assist in executing in-store and marketing activities.
- Act as a brand ambassador at meetings, events, and other functions.
- Guide and manage the boutique team to develop strong sales turnover in alignment with store strategy.
- Supervise staff to meet turnover targets and manage discount policy usage.
- Assist in staff training and development to meet Maison’s standards.
- Communicate company policies and management instructions effectively to staff.
- Ensure adequate manpower for shop floor operations at all times.
- Serve as an alternative contact for escalated customer service matters.
- Welcome and handle clients according to Maison’s standards.
- Advise and ensure each sale is handled appropriately.
- Manage client prospecting and follow-up, enriching the client database.
- Invite clients to activations and events, ensuring post-event follow-up.
- Manage stock reception, transfer, and inventory accurately.
- Maintain high standards of store housekeeping and report maintenance needs.
- Ensure compliance with workplace safety, fire, and health regulations.
- Assist in preparing various reports, including sales turnover and customer analysis.
- Participate actively in store meetings and training sessions.
- Stay informed on industry trends and competitor activities.
- Proven experience in luxury retail management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Sales and customer service expertise.
- Proficiency in inventory and stock management.
- Ability to manage and motivate a team.
- Strong organizational and multitasking skills.
- Fluency in English; additional languages are a plus.
Minimum of 3 years in a supervisory role within luxury retail.
Bachelor's degree in Business Administration, Retail Management, or related field preferred.
Competitive salary package with performance-based incentives, comprehensive health benefits, and opportunities for professional development within the Richemont Group.
Montblanc fosters a culture of excellence and innovation, deeply rooted in its rich heritage. The company values creativity, collaboration, and a commitment to delivering exceptional customer experiences. Employees are encouraged to grow and develop within a supportive and dynamic environment.


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