Montblanc Assistant Boutique Manager

Montblanc, a prestigious member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury products. As an esteemed employer, Montblanc offers a dynamic and enriching work environment that values heritage and innovation, fostering growth and excellence among its employees.

1. Support the Boutique Manager in achieving sales targets through exceptional customer service and team management.
2. Implement operational procedures, staff training, and ensure welfare standards are met.
3. Assist in executing in-store and marketing activities.
4. Act as a brand ambassador at meetings, events, and other functions.
5. Guide and manage the boutique team to develop strong sales turnover in alignment with store strategy.
6. Supervise staff to meet turnover targets and manage discount policy usage.
7. Assist in staff training and development to meet Maison’s standards.
8. Communicate company policies and management instructions effectively to staff.
9. Ensure adequate manpower for shop floor operations at all times.
10. Serve as an alternative contact for escalated customer service matters.
11. Welcome and handle clients according to Maison’s standards.
12. Advise and ensure each sale is handled appropriately.
13. Manage client prospecting and follow-up, enriching the client database.
14. Invite clients to activations and events, ensuring post-event follow-up.
15. Manage stock reception, transfer, and inventory accurately.
16. Maintain high standards of store housekeeping and report maintenance needs.
17. Ensure compliance with workplace safety, fire, and health regulations.
18. Assist in preparing various reports, including sales turnover and customer analysis.
19. Participate actively in store meetings and training sessions.
20. Stay informed on industry trends and competitor activities.

1. Proven experience in luxury retail management.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal abilities.

1. Sales and customer service expertise.
2. Proficiency in inventory and stock management.
3. Ability to manage and motivate a team.
4. Strong organizational and multitasking skills.
5. Fluency in English; additional languages are a plus.

Minimum of 3 years in a supervisory role within luxury retail.

Bachelor's degree in Business Administration, Retail Management, or related field preferred.

Competitive salary package with performance-based incentives, comprehensive health benefits, and opportunities for professional development within the Richemont Group.

Montblanc fosters a culture of excellence and innovation, deeply rooted in its rich heritage. The company values creativity, collaboration, and a commitment to delivering exceptional customer experiences. Employees are encouraged to grow and develop within a supportive and dynamic environment.