Montblanc Assistant Boutique Manager

Montblanc, a distinguished name in the luxury goods sector, is renowned for its exquisite craftsmanship and timeless designs. As part of the Richemont Group, Montblanc offers an unparalleled work environment that champions innovation and excellence. Employees are immersed in a culture that values creativity, dedication, and the pursuit of perfection.

1. Contribute to achieving and exceeding the boutique's established sales targets.
2. Monitor sales performance and identify opportunities for improvement.
3. Analyze sales reports and provide constructive feedback to the team.
4. Ensure every customer receives personalized attention and exceptional service, in line with brand standards.
5. Manage and resolve customer complaints and inquiries efficiently and professionally.
6. Build long-lasting relationships with clients, fostering brand loyalty.
7. Support the training and continuous development of the sales team.
8. Motivate, guide, and supervise the team to achieve both individual and collective goals.
9. Assist in scheduling and task allocation to optimize operational efficiency.
10. Oversee proper product presentation, ensuring compliance with Montblanc’s visual merchandising standards.
11. Manage inventory efficiently, ensuring record accuracy and minimizing losses.
12. Coordinate merchandise reception and dispatch, ensuring process integrity and punctuality.
13. Guarantee strict compliance with internal company policies and procedures.
14. Implement and support brand marketing and promotional initiatives, contributing to demand generation and strengthening Montblanc’s image.
15. Organize and coordinate boutique events and activities aimed at attracting new clients and retaining existing ones.
16. Stay up to date on market trends and competitor activities, identifying opportunities and threats for the business.

1. Proven experience in retail sales, preferably in the luxury sector.
2. Experience in managing and supervising work teams.
3. Fluency in Spanish and English (spoken and written); knowledge of other languages will be positively valued.

1. Excellent interpersonal and customer service communication skills.
2. Ability to work in a dynamic, results-oriented environment.
3. In-depth knowledge of Montblanc products and brand history (highly desirable).
4. Proficiency in computer tools (MS Office, sales management systems, and CRM).
5. Leadership and team management.
6. Customer orientation and service mindset.
7. Effective and persuasive communication.
8. Problem-solving and decision-making.
9. Organization, planning, and time management.
10. Collaboration and teamwork.

Proven experience in retail sales, preferably within the luxury sector, with a background in managing and supervising teams.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and advancement within the prestigious Richemont Group.

Montblanc fosters a culture of excellence, where innovation and tradition coexist harmoniously. The company is committed to nurturing talent and promoting a collaborative and inclusive work environment that encourages personal and professional growth.