Montblanc Assistant Boutique Manager

Johannesburg • South Africa

Friday, January 10, 2025

Montblanc, a prestigious name in the realm of luxury goods, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Montblanc is committed to fostering a dynamic and inclusive work environment where innovation and excellence are at the forefront. The brand is synonymous with sophistication and craftsmanship, offering employees the opportunity to work with some of the most exquisite products in the world.

1. Maximize boutique performance by achieving sales and profit objectives.
2. Apply international and local retail guidelines to enhance operations.
3. Support the Boutique Manager in managing the boutique team effectively.
4. Drive sales both within and outside the boutique, including presentations to VIP clients.
5. Control discount management and support the sales team in achieving targets.
6. Assist in administrative tasks such as cash register operations and stock management.
7. Coach and observe the sales team to improve sales processes.
8. Maintain direct contact with high-profile clients, including royals and collectors.
9. Contribute to customer relationship programs and improve database registration.
10. Ensure professional customer service and after-sales service execution.
11. Act as the main contact for boutique-related requests in the absence of the Boutique Manager.
12. Ensure adherence to Richemont and Montblanc retail procedures and security concepts.
13. Assist with boutique reports and analysis.
14. Define and follow up on KPIs and targets for the team, motivating and training new sales associates.
15. Support marketing activities and ensure excellence in visual merchandising and stock management.

1. Proven experience in luxury retail management.
2. Strong understanding of retail operations and customer service.
3. Ability to manage and motivate a team effectively.

1. Exceptional sales and negotiation skills.
2. Proficiency in retail management software.
3. Excellent communication and interpersonal skills.
4. Strong organizational and multitasking abilities.
5. Ability to work under pressure and meet tight deadlines.

A minimum of 3-5 years of experience in luxury retail, with a focus on sales and team management.

Bachelor's degree in Business Administration, Retail Management, or a related field.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.

Montblanc fosters a culture of excellence and innovation, where employees are encouraged to develop their skills and contribute to the brand's legacy of luxury and craftsmanship. The workplace is dynamic and inclusive, promoting collaboration and creativity.