Moët Hennessy Sales Associate

Berlin • Germany

Monday, March 3, 2025

Moët Hennessy, the Wines & Spirits division of LVMH, encompasses twenty-five Maisons, some with centuries of heritage, while others are just beginning their journey. The brand is committed to leading the future of luxury wines and spirits from nature to communities. Positioned in the world's most renowned terroirs, Moët Hennessy boasts unique expertise in viticulture, the art of living, hospitality, and brick-and-click retail management, creating exceptional consumer experiences. The company is dedicated to its "Living Soils Living Together" program, focusing on soil regeneration, climate impact mitigation, societal engagement, and employee empowerment. Moët Hennessy prides itself on fostering a diverse, equitable, and inclusive work environment, offering unique career journeys within its global ecosystem.

1. Serve as the face and brand ambassador of the Veuve Clicquot Bar at KaDeWe, captivating customers with the stories of Maison Veuve Clicquot.
2. Warmly welcome and bid farewell to customers, encouraging repeat visits.
3. Advise, prepare, and serve beverages while maintaining the highest standard of service.
4. Maintain a high-quality atmosphere at the bar, creating a unique customer experience.
5. Ensure compliance with company policies and manage safety and inventory.
6. Proactively engage customers and support all aspects of the customer experience in the retail area.
7. Promote upselling by guiding customers between the bar and retail area to maximize sales.
8. Strive for sales growth and high conversion rates through targeted advice.
9. Foster customer loyalty through excellent service and personalized consultation.
10. Ensure seamless transitions between the bar and retail area for a consistent brand experience.

1. Experience in luxury retail or the service/hospitality industry.
2. Customer-oriented mindset with the ability to lead by example.
3. High level of presentation and communication skills with strong interpersonal abilities (both written and verbal).
4. Technical and logical approach to problem-solving, proactive and well-organized.
5. Flexible mindset with the ability to work independently and collaboratively with cross-functional teams.
6. Proficiency in Windows and Office programs.
7. Fluency in German and English.

1. Customer service excellence
2. Brand storytelling
3. Upselling techniques
4. Inventory management
5. Beverage preparation
6. Retail sales
7. Interpersonal communication
8. Problem-solving
9. Organizational skills
10. Bilingual proficiency

Minimum 3 years of experience in luxury retail or service/hospitality industry.

The position offers over 30 days of vacation, Wellpass, attractive employee discounts on products and corporate benefits, meal allowance, public transport cost coverage, e-bike leasing, and a company pension scheme.

Moët Hennessy fosters a culture of diversity, equity, and inclusivity, promoting a work environment where all employees can thrive. The company is committed to sustainability and societal engagement, ensuring a positive impact on future generations. Employees are encouraged to develop new skills and pursue professional growth within a supportive and innovative global ecosystem.