Moët Hennessy Customer Service Specialist

Moët Hennessy, a distinguished member of the LVMH Group, is renowned for its exquisite wines and spirits. As an employer, Moët Hennessy offers a dynamic environment that fosters innovation and excellence, providing employees with opportunities to thrive within a prestigious global luxury conglomerate.

1. Accurately enter customer orders and ensure timely processing.
2. Verify stock availability, SKU codes, and quantities, proposing substitutions when necessary.
3. Confirm delivery details with customers and sales representatives.
4. Coordinate shipments with logistics partners, warehouse staff, and internal stakeholders.
5. Proactively communicate any delays or discrepancies in deliveries.
6. Escalate issues to Sales Managers when required.
7. Promptly register, investigate, and process customer claims.
8. Consolidate and manage monthly POSM orders, maintaining accurate tracking records.
9. Monitor POSM stock levels and inform Marketing of low inventory.
10. Compile and communicate brand accolades to customers and trade partners.
11. Gather and manage logistic information for new products, ensuring compliance and documentation.
12. Liaise with facility and service providers to maintain office conditions.
13. Support company events and manage office supplies and equipment.

1. 3 to 5 years of experience in customer service, order management, or supply chain support.
2. Experience in FMCG, wines & spirits, or logistics is advantageous.
3. Fluency in English; proficiency in Dutch is a strong plus.

1. Strong customer service mindset with high accuracy and attention to detail.
2. Ability to collaborate with multiple stakeholders.
3. Proactive and solution-oriented approach.
4. Structured and organized work style.
5. Proficiency in Microsoft Office.
6. Experience with SAP or similar systems is advantageous.

A minimum of 3 years in customer service, order management, or supply chain support, preferably within the FMCG, wines & spirits, or logistics sectors.

Moët Hennessy offers a comprehensive benefits package, including opportunities for professional development within the esteemed LVMH Group.

The workplace culture at Moët Hennessy is characterized by a commitment to excellence, innovation, and collaboration. Employees are encouraged to contribute to the brand's legacy of luxury and quality, within a supportive and dynamic environment.