Moët Hennessy Customer Service Manager

Courbevoie • France

Friday, March 28, 2025

Moët Hennessy France, a pivotal entity within the Wines & Spirits division of LVMH, stands as a paragon of luxury, epitomizing French excellence and art de vivre. As part of the world's leading luxury conglomerate, LVMH, Moët Hennessy is dedicated to promoting its iconic Champagne, Wine, and Spirits Houses while advocating for responsible and measured consumption.

1. Manage EDI and manual orders, ensuring anomaly checks, pricing compliance, and coordination with internal departments for blocked orders.
2. Oversee delivery and invoicing processes, proactively informing clients and sales teams of discrepancies.
3. Handle promotional operations and client/prospect management, including SAP updates and gift order processing.
4. Address returns, disputes, and penalties, coordinating with clients and accounting to resolve logistical and financial issues.
5. Contribute to monthly and annual closures by updating reports on disputes and penalties.
6. Participate in special projects as directed, including client incident tracking and stock movement analysis.

1. Bachelor's degree or equivalent (Bac +2/3)

1. Proficiency in SAP and office software, particularly Excel.
2. Fluency in French; English proficiency recommended.
3. Strong organizational skills with the ability to manage multiple tasks simultaneously.
4. Excellent interpersonal skills for engaging with clients, sales, logistics, and finance teams.
5. Proactive problem-solving abilities and analytical mindset.
6. Ability to work under pressure in a dynamic environment.

A minimum of 3 years of confirmed experience in customer service or sales administration, ideally with a background in managing disputes and penalties within the mass retail sector.

Bachelor's degree or equivalent (Bac +2/3)

The position offers a hybrid working mode, promoting work-life balance and flexibility.

Moët Hennessy France fosters an inclusive and diverse workplace, committed to creating an environment where all employees can thrive. The company values proactive problem-solving and encourages a collaborative approach to achieving excellence.