Moët Hennessy Customer Service Manager

Courbevoie • France

Friday, March 28, 2025

Moët Hennessy, a distinguished entity within the LVMH Group, epitomizes luxury and the French art of living through its illustrious portfolio of Champagne, Wine, and Spirits. As a leader in the global luxury market, Moët Hennessy is committed to promoting responsible consumption while ensuring the brilliance of its iconic brands shines worldwide.

1. Manage EDI and manual order processing, ensuring accuracy and compliance with pricing, quotas, and stock availability.
2. Coordinate with internal departments to resolve blocked orders and oversee delivery and invoicing processes.
3. Proactively communicate discrepancies to clients and sales teams.
4. Handle promotional operations and maintain client and prospect information in SAP.
5. Manage gift orders and ensure their accurate processing and invoicing.
6. Address product returns, logistical disputes, and financial discrepancies, collaborating with clients and accounting.
7. Analyze and negotiate client penalties, implementing corrective actions as needed.
8. Contribute to monthly and annual closures by updating dispute and penalty reports.
9. Participate in special projects, including client incident analysis, stock movement studies, and client presentations.

1. Bachelor's degree or equivalent in a relevant field.
2. Minimum of 3 years' experience in customer service or sales administration, with autonomy in the role.
3. Experience in handling disputes and penalties within the FMCG sector is preferred.

1. Proficiency in SAP and office software, particularly Excel.
2. Fluency in French; English proficiency is advantageous.
3. Strong organizational skills with the ability to manage multiple tasks simultaneously.
4. Excellent interpersonal skills for interaction with clients, sales, logistics, and finance teams.
5. Proactive problem-solving abilities and analytical mindset.
6. Ability to work under pressure in a dynamic environment.

A minimum of 3 years of proven experience in customer service or sales administration, ideally within the FMCG sector, with a focus on dispute and penalty management.

Bachelor's degree or equivalent.

The position offers a dynamic work environment within a leading luxury brand, with opportunities for professional growth and development. The company is committed to diversity and inclusion, fostering an inclusive environment for all employees.

Moët Hennessy fosters a culture of excellence, innovation, and inclusivity. The company values diversity and is dedicated to creating an environment where all employees can thrive and contribute to the brand's prestigious legacy.