Moët Hennessy Customer Service Assistant

Courbevoie • France

Friday, March 28, 2025

Moët Hennessy France, a distinguished entity within the Wines & Spirits division of LVMH, epitomizes the pinnacle of luxury and the French art of living. As a global leader in luxury, the company is dedicated to promoting its iconic Champagne, Wine, and Spirits brands while advocating for responsible and measured consumption. As part of the LVMH conglomerate, Moët Hennessy benefits from a rich heritage and a commitment to excellence.

1. Manage customer orders within the ERP system, ensuring accuracy in quantities, pricing, and delivery timelines.
2. Handle diverse customer requests via Salesforce or telephone, including account creation and modifications.
3. Provide support to the sales force and clients by identifying and resolving order anomalies.
4. Act as the primary contact for transporters to oversee deliveries and resolve transport disputes.
5. Manage other disputes such as credit notes and re-invoicing.
6. Contribute to the deployment of customer service transformation projects.
7. Participate in KPI analysis and contribute to achieving objectives.
8. Provide backup support to team members during peak periods or absences.
9. Serve as the primary liaison between internal departments such as marketing, sales, and logistics, and external clients regarding assigned dossiers.

1. Minimum of 3 years' experience in a similar role.
2. Proficiency in SAP or other ERP systems.
3. Familiarity with Salesforce is advantageous.

1. Proficiency in Microsoft Office and digital tools.
2. Strong adaptability to handle diverse situations.
3. Flexibility, agility in thought, and strong analytical skills.
4. Excellent command of French, both spoken and written.

A minimum of 3 years in a similar customer service role, with experience in ERP systems such as SAP.

The position offers a hybrid working model and opportunities for career growth within the esteemed Moët Hennessy and LVMH networks.

Moët Hennessy France fosters an inclusive environment that celebrates diversity and encourages the growth and development of its employees. The company values innovation, collaboration, and a commitment to excellence, providing a dynamic workplace where employees are empowered to contribute to the brand's legacy.