Moët Hennessy Customer Service Assistant

Moët Hennessy is the wines & spirits division of LVMH, representing a portfolio of premium and luxury maisons. The organisation operates across production, distribution and global trade, combining heritage craftsmanship with a commercial, export-oriented approach. As an employer it offers an international, fast-paced environment with close cross‑functional collaboration between commercial, marketing and logistics teams.

1. Process customer orders accurately and punctually, verifying SKUs, quantities and stock availability; propose substitutions when required and confirm delivery details with customers and sales representatives.
2. Coordinate shipments and delivery logistics with transport partners, Veolog, the Veolog warehouse (Recy), MHCS and other internal stakeholders; proactively communicate delays or discrepancies.
3. Register, investigate and resolve customer claims and escalate complex issues to Sales Managers when appropriate.
4. Consolidate and manage monthly POSM orders via PPPstore; maintain master tracking records, monitor POSM receipts in Recy and flag discrepancies.
5. Manage POSM requests from field teams and customers, monitor stock levels, and notify Marketing when reorders are required; support the Activation Manager with Loods stockkeeping.
6. Compile and distribute accolade communications for brands (e.g., Parker points, Wine Spectator) to customers and trade partners.
7. Gather and maintain logistic and product master data for finished goods and POSM; ensure timely completion of SAP price updates, GS1 compliance and documentation for key accounts.
8. Provide onsite office support: liaise with MediArena facility services and vendors (cleaning, catering, security), maintain office supplies and equipment, coordinate minor repairs and assist with company events and visitor reception.

1. Minimum 3 years’ experience in customer service, order management or supply chain support.
2. Experience in FMCG, wines & spirits or logistics preferred.
3. Fluency in Dutch and English (spoken and written).
4. High degree of accuracy and attention to detail with a structured, organised working method.
5. Service‑oriented, collaborative and proactive mindset with the ability to manage multiple stakeholders and resolve issues independently.

1. Microsoft Office
2. SAP
3. GS1
4. PPPstore
5. Recy
6. Veolog
7. MHCS
8. Loods

3–5 years’ professional experience in customer service, order-to-delivery coordination, order management or supply chain support; prior exposure to FMCG or wines & spirits distribution is advantageous.

Secondary education or equivalent; vocational diploma in administration, logistics or business administration preferred.

Moët Hennessy combines the traditions of luxury winemaking with a commercial, international mindset. The workplace emphasises high service standards, cross‑disciplinary teamwork and attention to product and brand integrity, offering exposure to global trade and premium-channel operations.