Moët Hennessy Assistant Education & Training Manager

Singapore • Singapore

Thursday, August 21, 2025

Moët Hennessy, a distinguished member of the LVMH Group, is a leader in the luxury wines, champagnes, and spirits industry. Renowned for its prestigious portfolio of 27 Maisons, including Dom Pérignon, Veuve Clicquot, and Hennessy, the company offers unparalleled career development opportunities within its global network. Moët Hennessy is committed to sustainability through its 'Living Soils Living Together' program and is dedicated to fostering an inclusive and diverse workforce.

1. Develop and deliver comprehensive training programs for Sales Ambassadors, focusing on brand storytelling, product knowledge, and customer service excellence.
2. Design and implement training programs for Sales Ambassador conferences and learning events, ensuring alignment with business strategies.
3. Conduct engaging training sessions on brand heritage, product details, and effective retail selling techniques.
4. Liaise with Maisons to organize educational programs for corporate teams and Sales Ambassadors.
5. Analyze consumer behaviors and industry trends to enhance the in-store customer experience and improve sales performance.
6. Manage the MH Learning digital platform to facilitate onboarding and continuous employee development.
7. Develop a Train the Trainers program for local Sales Ambassadors to ensure consistent training delivery.
8. Participate in seminars, regional meetings, and events to promote luxury products.
9. Collect and analyze feedback to improve training content and methods.
10. Support CRM and clienteling initiatives by enhancing customer relationship management skills.

1. Minimum 5 years' experience in training delivery, facilitation, and content development.
2. Experience in the travel retail or retail industry, with a focus on luxury wines and spirits.
3. Level 2 Wines & Spirits Education Trust (WSET) certification or higher.

1. Exceptional communication, presentation, and interpersonal skills.
2. Independent and self-motivated with a growth mindset.
3. Attention to detail and commitment to excellence.
4. Digital savvy with an understanding of adult learning principles.
5. Proficiency in English and Mandarin.

A minimum of 5 years in training delivery, facilitation, and content development, particularly within the travel retail or luxury wines and spirits sectors.

Level 2 Wines & Spirits Education Trust (WSET) certification or higher.

Career development opportunities within the LVMH Group, a diverse and inclusive workforce, and commitment to sustainability.

Moët Hennessy fosters a culture of passion, creativity, and excellence, celebrating diversity and craftsmanship. The company is dedicated to sustainability and responsible business practices, with a focus on developing its employees and promoting a collaborative work environment.