Moët Hennessy Assistant Education & Training Manager

Singapore • Singapore

Thursday, June 26, 2025

Moët Hennessy, a distinguished member of the LVMH Group, is a global leader in the luxury wines, champagnes, and spirits sector. Renowned for its prestigious portfolio of 27 Maisons, including iconic brands such as Dom Pérignon, Veuve Clicquot, and Hennessy, Moët Hennessy offers unparalleled career development opportunities across its expansive global network. The company is committed to fostering a diverse and inclusive workforce, dedicated to excellence and sustainability through initiatives like the Living Soils Living Together program.

1. Develop and deliver comprehensive training programs for Sales Ambassadors, focusing on brand storytelling, product knowledge, selling skills, and customer service excellence.
2. Design and implement training programs for Sales Ambassador conferences and learning events, ensuring alignment with business strategies.
3. Conduct engaging training sessions on brand heritage, product details, and retail selling techniques, providing expert guidance on tasting ceremonies and event food pairings.
4. Liaise with Maisons to organize educational hosting programs and build strong relationships with external stakeholders to deploy education tools effectively.
5. Analyze consumer behaviors and industry trends to enhance in-store customer experience and drive sales performance.
6. Manage and optimize the MH Learning digital platform for efficient onboarding and continuous employee development.
7. Develop a Train the Trainer program for local Sales Ambassadors to ensure consistent high-quality training across the region.
8. Participate in seminars, regional meetings, and events to represent and promote luxury products.
9. Collect and analyze feedback to improve training content and delivery methods, tracking KPIs to measure training impact.
10. Support CRM and clienteling initiatives by enhancing customer relationship management skills.

1. Minimum 5 years' experience in training delivery, facilitation, and content development.
2. Experience in the travel retail or retail industry, with a focus on luxury wines and spirits.
3. Holder of Level 2 Wines & Spirits Education Trust (WSET) or higher.

1. Exceptional communication, presentation, and interpersonal skills.
2. Ability to work independently and as a self-starter.
3. Highly motivated with a growth mindset and strategic thinking.
4. Attention to detail and commitment to excellence.
5. Digital savvy with an understanding of adult learning principles.
6. Proficiency in English and Mandarin.

Minimum 5 years of relevant experience in training delivery, facilitation, and content development within the travel retail or retail industry, specifically in luxury wines and spirits.

Level 2 Wines & Spirits Education Trust (WSET) or higher.

Moët Hennessy offers a dynamic and inclusive work environment with opportunities for career advancement within the LVMH Group. Employees benefit from a commitment to sustainability and a culture that values diversity and creativity.

Moët Hennessy fosters a culture of passion, creativity, and excellence. As part of the LVMH Group, the company values diversity and inclusivity, offering a collaborative environment where employees can explore the rich heritage of its Maisons and contribute to a sustainable future.