Visitor Services Coordinator

Moët & Chandon, part of the Vins & Spiritueux business group, is a prestigious champagne house located in Epernay, France. Known for its high-end image, the company offers visitors a unique experience through tours of its cellars and vineyards.

1. Conduct public and private tours of the cellars and vineyards.
2. Promote and convey the brand's high-end image.
3. Manage visitor reception and ticketing operations.
4. Deliver engaging and accessible presentations to diverse visitor groups.
5. Ensure visitor safety during tours and manage any operational issues.
6. Coordinate visitor flow to audiovisual presentations.
7. Handle phone and email inquiries.
8. Coordinate tour schedules with the back office.
9. Process payments and manage daily cash operations.
10. Handle administrative tasks including billing and payment tracking.
11. Participate in enhancing the visitor experience and wine tastings.
12. Assist in boutique sales activities.
13. Stay informed about brand and company updates to personalize visitor experiences.

1. Bac + 2 / 3 in Tourism or equivalent, or a Guide Lecturer diploma.
2. Fluency in French, English, and Dutch.

1. Ability to engage with an international clientele.
2. Team spirit and adaptability.
3. Strong general knowledge and curiosity.
4. Discretion and confidentiality.
5. Organizational skills and autonomy.
6. Exemplary presentation and behavior.
7. Customer service and commercial acumen.
8. Proficiency in office and IT tools.
9. Ability to lead groups of up to 35 visitors.
10. Knowledge of history, art history, and oenology.

2 to 3 years in a similar role.

Bac + 2 / 3 in Tourism or equivalent, or a Guide Lecturer diploma.

Work schedule includes weekends and holidays with two consecutive days off per week. Occasional travel required.

Located in the Grand Est region of France, the company fosters a culture of excellence and high standards, with a focus on delivering a premium visitor experience.