Trilingual Guide / Brand Ambassador

Moët & Chandon is a prestigious champagne house known for its rich heritage, creativity, and commitment to providing exceptional experiences to its visitors. Located in Épernay, France, the company is part of the luxury wines and spirits sector.

1. Welcome and guide visitors through the champagne house and cellars.
2. Conduct champagne tastings and assist visitors with purchases.
3. Create a welcoming and convivial atmosphere for visitors.
4. Communicate the brand's values, heritage, and ambitions passionately.
5. Collaborate with the reception, visit teams, and back office.
6. Provide information and solutions to ensure visitor satisfaction.
7. Build and maintain long-term relationships with clients.
8. Participate in CRM development.
9. Stay informed about industry news.
10. Act as an ambassador in the boutique or during paid tastings as needed.

1. Passion for customer service and empathy.
2. Ability to adapt to different clients and situations.
3. Well-groomed appearance and dynamic personality.
4. Exemplary conduct and humility.

1. Excellent communication skills.
2. Proficiency in digital tools and communication methods.
3. Fluency in French and English, plus a third language (German, Portuguese, Italian, or Dutch).

Minimum 3 years of relevant experience.

The role is based in Épernay, France, within a dynamic and evolving environment that values excellence in customer service and a deep understanding of client needs.