Moët Hennessy Sales Advisor

Moët & Chandon, a prestigious name in the wine and spirits industry, is part of the esteemed LVMH group, renowned for its commitment to luxury and excellence. As an employer, Moët & Chandon offers a dynamic and innovative work environment where employees are encouraged to excel and contribute to the brand's legacy of crafting exceptional champagne experiences.

1. Deliver a unique and memorable customer experience to visitors in the boutique and visitor center.
2. Communicate the brand's values, heritage, ambitions, and creativity to clients.
3. Advise both French and international clientele on the full range of products available in the boutique.
4. Provide exemplary service, develop a deep understanding of clients, and identify their desires, including personalized offerings.
5. Adapt to each client and situation in a constantly evolving environment.
6. Take initiative to meet and exceed personal and team objectives.
7. Ensure client satisfaction and propose memorable experiences in collaboration with colleagues and the boutique manager.
8. Research and provide solutions to client inquiries, ensuring no client is left waiting.
9. Cultivate long-term relationships with clients and contribute to Customer Relationship Management (CRM) development.
10. Participate in inventory management, stock replenishment, and organization.
11. Handle administrative tasks related to shipments.
12. Maintain the boutique's appearance and assist with merchandising changes.
13. Stay informed about industry trends.
14. Manage cash operations, including opening and closing registers, processing sales, and resolving discrepancies.
15. Occasionally conduct ticket sales, guided tours, and participate in public relations or sommelier duties as needed.

1. Bachelor's degree in sales or equivalent.
2. Three years of experience in retail or luxury hospitality.
3. Fluency in French and English; a third language is advantageous.

1. Rigor and organizational skills.
2. Team spirit and commercial acumen.
3. International outlook and autonomy.
4. Diplomacy and service orientation.
5. Discretion and confidentiality.
6. Exemplary presentation and behavior.
7. Results-oriented with a passion for client service.
8. Empathy and active listening skills.
9. Boldness and dynamism in sales approach.
10. Humility and generosity in client interactions.

A minimum of three years in retail or luxury hospitality is required.

Bachelor's degree in sales or equivalent.

The position offers opportunities for career advancement within the luxury sector, a dynamic work environment, and the chance to be part of a globally recognized brand.

Moët & Chandon fosters a culture of excellence, innovation, and collaboration. Employees are encouraged to embody the brand's prestigious heritage while contributing to its future growth. The work environment is dynamic, with a focus on delivering exceptional customer experiences and maintaining the brand's esteemed reputation.