Sales Advisor

Epernay • France

Sunday, December 8, 2024

Moët & Chandon is a prestigious champagne house known for offering a unique customer experience and showcasing its exceptional champagnes. The company is committed to creating a reference team and enhancing its brand heritage.

1. Provide a unique customer experience to visitors and address the challenges of the boutique and visitor center.
2. Convey the company's values, heritage, ambitions, and creativity.
3. Advise French and international customers on all product categories available in the boutique.
4. Offer excellent service, develop a deep understanding of customers, and identify their desires.
5. Adapt to each customer and situation in a constantly evolving environment.
6. Take initiatives to achieve and exceed objectives and tackle collective challenges with the team.
7. Ensure customer well-being and offer memorable experiences in collaboration with colleagues and the boutique manager.
8. Research requested information and find solutions to prevent customer uncertainty.
9. Maintain strong relationships with customers to build long-term loyalty and contribute to CRM development.
10. Participate in inventory, stock replenishment, and organization.
11. Manage administrative tasks related to shipments.
12. Ensure the boutique's upkeep and assist with merchandising changes.
13. Stay informed about industry news.
14. Control cash management and handle cash registers according to existing procedures.

1. Bac + 2 in sales or equivalent
2. Fluent in French and English, with a third language as a plus
3. Minimum 3 years of experience in retail or luxury hospitality

1. Rigor and organization
2. Team spirit
3. Commercial sense
4. International openness
5. Autonomy
6. Diplomacy
7. Service orientation
8. Discretion and confidentiality
9. Availability
10. Exemplary presentation and behavior
11. Result-oriented
12. Customer passion
13. Empathy
14. Active listening and welcoming skills
15. Boldness and dynamism
16. Generosity in sales approach
17. Humility
18. Sales techniques and negotiation
19. Data analysis
20. Customer service and advice
21. Sales space and workstation maintenance
22. Stock management
23. Wine knowledge

Minimum 3 years of experience in retail or luxury hospitality.

Bac + 2 in sales or equivalent.

Work schedule includes weekends and holidays with two consecutive days off per week. Occasional travel may be required.

Located in Epernay, France, the company fosters a dynamic and customer-focused environment, emphasizing teamwork and excellence in service.