Moët Hennessy CRM Assistant Intern

Moët & Chandon, established in 1743, is a prestigious champagne house that has shared the unique spirit of champagne globally. Based in Épernay, it encompasses the brands Moët & Chandon, Dom Pérignon, and Mercier, and is part of Moët Hennessy, a division of LVMH – Moët Hennessy Louis Vuitton, a leader in luxury goods.

1. Participate in defining the annual CRM communication calendar.
2. Produce newsletter content, collaborating closely with internal teams, and ensure delivery to key markets.
3. Manage end-to-end newsletter campaigns using Salesforce Marketing Cloud, including construction, testing, targeting, and scheduling.
4. Contribute to the definition and implementation of new consumer journeys such as welcome, birthday, and retention.
5. Assist in key brand launches and the development of related CRM plans.
6. Consolidate CRM communication plans from markets and validate market-developed newsletters.
7. Collaborate with local teams to implement CRM action plans in animation and acquisition.
8. Respond to ad hoc market requests, such as data collection form creation.
9. Monitor CRM campaign performance, consolidate market performance data, analyze KPIs, and propose optimizations.
10. Conduct AB tests to enhance future campaign KPIs.
11. Perform periodic benchmarking on CRM best practices and innovations.

1. Currently pursuing a Master's degree (business school or equivalent), seeking a gap year or end-of-studies internship.
2. Excellent interpersonal and organizational skills.
3. Autonomous and proactive, capable of coordinating various stakeholders in a multicultural environment.
4. Fluent in English.
5. Ideally, previous 6-month experience in digital, particularly in CRM.
6. Experience with Salesforce Marketing Cloud is a plus.

1. Interpersonal communication
2. Organizational skills
3. Proactivity
4. Multicultural coordination
5. English fluency
6. Digital marketing
7. CRM expertise
8. Salesforce Marketing Cloud

Ideal candidates will have a previous 6-month experience in digital marketing, particularly in CRM.

Currently pursuing a Master's degree in business or equivalent.

Opportunity to work with renowned luxury brands and gain valuable experience in CRM and digital marketing.

Moët & Chandon fosters a dynamic and multicultural work environment, encouraging innovation and collaboration across its global teams. As part of LVMH, the company values excellence and creativity, providing a platform for professional growth and development.