Miu Miu Senior Client Advisor

Milan • Italy

Tuesday, January 14, 2025

Miu Miu, a distinguished brand under the Prada Group, epitomizes avant-garde luxury and innovation. The Prada Group, established in 1913 in Italy, is a global leader in the luxury sector, operating in over 45 countries with brands such as PRADA, Miu Miu, Church’s, and Car Shoe. Renowned for its commitment to excellence, the Group also ventures into the food sector with Pasticceria Marchesi 1824 and actively engages in contemporary art projects, reflecting its dynamic and evolving presence.

1. Provide an exceptional in-store experience by welcoming and serving customers.
2. Develop and maintain client relationships using CRM and digital tools.
3. Engage in cross-selling across departments to maximize sales opportunities and achieve sales targets and KPIs.
4. Stay informed about fashion trends and competitors.
5. Demonstrate comprehensive brand and product knowledge.
6. Address customer complaints effectively, involving the line manager as necessary.
7. Maintain high standards of shop floor and visual display in line with company guidelines.
8. Contribute to security measures to prevent product theft.
9. Ensure the safety of products and valuable materials during handling processes.
10. Manage daily goods receipt and arrange merchandise according to corporate procedures.
11. Organize and conduct product counts and stock-takes.
12. Track product flow accurately through the SAP system.
13. Oversee product flow during repairs and manage stockroom activities related to markdowns.
14. Ensure returns, shop-to-shop transfers, and e-commerce deliveries meet corporate guidelines and deadlines.

1. Fluency in English; additional languages are advantageous.
2. Strong affinity for luxury products.
3. High sense of responsibility.
4. Ability to work both independently and collaboratively.
5. Organized and detail-oriented.
6. Mature and assertive demeanor.

1. Fluent in English; other languages are a plus.
2. Strong organizational and detail-oriented skills.
3. Ability to work independently and as part of a team.
4. High responsibility and assertiveness.
5. Interest in luxury fashion, art, and design.

Experience in luxury retail sales or a similar environment is required.

Business/Retail Management degree or equivalent is a plus.

The role offers opportunities for professional growth in a creative and international environment, fostering talent and passion.

The Prada Group fosters a creative and international work environment, driven by a commitment to excellence and innovation. Employees are encouraged to cultivate their curiosity and passion, contributing to both personal and professional growth.