Miu Miu Senior Client Advisor

London • UK

Thursday, December 18, 2025

Miu Miu, a distinguished brand under the Prada Group, embodies the essence of luxury and innovation. The Prada Group, established in 1913 in Italy, is a global leader in the luxury sector, operating across more than 45 countries and encompassing esteemed brands such as PRADA, Versace, Church’s, Car Shoe, and Luna Rossa. With a workforce representing over 100 nationalities, the Group is committed to excellence and innovation.

1. Ensure an exceptional and memorable luxury customer experience, prioritizing client needs and fostering meaningful relationships.
2. Serve as a Brand Ambassador, conveying and promoting Miu Miu's philosophy and values.
3. Achieve individual and team sales targets, actively contributing to the store's success.
4. Exceed KPI goals, ensuring high-quality sales and customer service.
5. Demonstrate extensive knowledge of Miu Miu products, history, culture, and DNA.
6. Capture and manage customer data in the company CRM to maintain and develop client relationships.
7. Embrace and promote an Omni Channel mindset.
8. Stay informed on fashion trends and competitors to engage and advise customers.
9. Resolve client complaints in collaboration with the line manager and Client Service team.
10. Handle products with the utmost care and respect.
11. Utilize company digital tools to offer a comprehensive luxury experience.
12. Conduct customer appointments in-person or virtually.
13. Collaborate with the Back of House team, participating in daily store operations and maintaining an organized stock room.
14. Adhere to company procedures regarding operations, security, cash activity, inventory, logistics, and reporting.
15. Foster open and constructive communication with colleagues, contributing to a positive work environment and embracing diversity and inclusion values.

1. Experience within a luxury or premium brand

1. Understanding of luxury customer service
2. Ability to build long-lasting client relationships
3. Teamwork and independent work capabilities
4. Excellent communication and interpersonal skills
5. Fluency in English

Previous experience in a similar role within a luxury or premium brand is required.

The position offers the opportunity to work in a creative and international environment, fostering professional growth and development. The Prada Group is committed to an inclusive work environment, providing equal opportunities for all candidates and valuing diversity.

The Prada Group values creativity, curiosity, and the pursuit of excellence, fostering an inclusive and respectful workplace. Diversity is considered a core value, and the company is dedicated to providing equal opportunities and promoting a fair and respectful work environment for all employees.