Miu Miu Senior Client Advisor

London • UK

Monday, July 7, 2025

Miu Miu, a distinguished brand under the Prada Group, epitomizes a tradition of excellence and innovation since its inception in 1913. The Prada Group, renowned for its iconic brands including PRADA, Church’s, Car Shoe, and Pasticceria Marchesi, operates in over 45 countries and embraces a multicultural workforce of more than 100 nationalities. As an employer, the Group fosters a creative and international environment, valuing the talent and passion of its employees, which drives both individual and collective success.

1. Ensure an extraordinary luxury customer experience by placing the client at the center and meeting their needs with excellence.
2. Exceed individual sales targets and contribute to the store's success through proactive sales efforts.
3. Achieve and surpass KPI goals, maintaining high standards of sales and customer service.
4. Demonstrate comprehensive knowledge of products and the Prada brand's history and values.
5. Capture and manage customer data in the CRM to foster personalized relationships and future opportunities.
6. Promote an Omni Channel mindset to enhance customer engagement.
7. Stay informed on luxury fashion trends and competitors to provide informed advice to clients.
8. Resolve client complaints in collaboration with the line manager and Client Service team.
9. Handle products with the utmost care and respect.
10. Utilize digital tools to offer an integrated luxury experience.
11. Conduct customer appointments in person or virtually.
12. Collaborate with the Back of House team to maintain store operations and organized stock.
13. Adhere to company procedures regarding operations, security, inventory, and reporting.
14. Foster a positive working environment through teamwork and open communication, embracing diversity and inclusion.

1. Previous experience in a luxury or premium brand environment

1. Understanding of luxury customer service
2. Experience in building long-lasting client relationships
3. Ability to work both independently and collaboratively
4. Excellent communication and interpersonal skills
5. Fluency in English

Prior experience in a similar role within the luxury or premium brand sector is required.

Employees enjoy a creative and international work environment that values professional growth and development.

The Prada Group, including Miu Miu, promotes a culture of creativity, innovation, and excellence. The company values diversity and inclusion, fostering an environment where employees are encouraged to grow professionally and contribute to the brand's success.