Miu Miu In Store CRM Manager

Tokyo • Japan

Friday, September 26, 2025

Miu Miu, a distinguished brand under the Prada Group, epitomizes avant-garde fashion with a commitment to innovation and excellence. The Prada Group, established in 1913 in Italy, is a global leader in the luxury sector, operating across more than 45 countries with brands such as PRADA, Miu Miu, Church’s, and Car Shoe. The Group prides itself on a diverse workforce comprising over 100 nationalities, fostering a dynamic and inclusive work environment.

1. Oversee clienteling activities within the assigned store to maximize customer business in collaboration with the Store Manager.
2. Clearly understand KPIs and contribute to achieving CRM and sales targets through an action-oriented approach.
3. Drive business through private appointments and train sales staff on customer purchasing behavior analysis and optimal approach methods.
4. Organize events and leverage loyalty programs to expand the customer network.
5. Maximize sales, build customer relationships, and develop talent as the In Store CRM Manager for Miu Miu.

1. Proven track record in CRM management within the luxury retail sector.
2. Strong understanding of clienteling and customer relationship management.
3. Ability to analyze customer purchasing behavior and implement effective strategies.

1. Excellent communication and interpersonal skills.
2. Proficiency in CRM software and data analysis.
3. Strong leadership and team development capabilities.

Significant experience in CRM management and luxury retail operations is required.

The position offers a creative and international work environment that values curiosity and excellence, promoting professional growth and development.

The Prada Group fosters an inclusive and diverse workplace, ensuring equal opportunities for all employees. The company values talent and passion, encouraging professional growth and creating a respectful and fair environment for everyone.