Miu Miu In-Store CRM & Client Development Manager

Madrid • Spain

Monday, March 2, 2026

Miu Miu, a distinguished brand under the Prada Group, is renowned for its avant-garde approach to luxury fashion. The Prada Group, a global leader in the luxury sector, operates across more than 45 countries and encompasses iconic brands such as PRADA, Versace, and Church's. With a diverse workforce representing over 100 nationalities, the Group is committed to innovation and excellence.

1. Supervise clienteling activities of store staff, defining development plans for each Client Advisor.
2. Perform weekly and monthly customer and KPI analysis to monitor CRM performance.
3. Assist Store Manager in designing CRM action plans aligned with business needs and event calendar.
4. Review and analyze Client Advisor performance on clienteling and retail KPIs, providing individual development plans.
5. Design and implement action plans focusing on data collection, client retention, and brand loyalty.
6. Collaborate with other departments on in-store product launches, events, and client experiences from a CRM perspective.
7. Ensure store staff is well-trained in clienteling tools.
8. Oversee local training materials and sessions on CRM topics, including strategy and best practices.
9. Support sales staff in managing VIC clients, enhancing their potential.
10. Collaborate with PR department in managing celebrities and influencers.
11. Work with local retail team to improve store performance.
12. Maintain knowledge of market and consumer trends to enhance store staff's fashion sense.
13. Ensure growth of store's customer community through event participation.

1. Proven track record of sales performance and growth through clienteling efforts.
2. Expertise in changing store team behaviors around clienteling.
3. Familiarity with competitors and consumer trends.

1. Proficiency in Excel for data analysis and reporting.
2. Fluency in English.

Demonstrated success in sales performance and clienteling within a luxury retail environment.

Working in a creative and international environment with opportunities for professional growth. Inclusive work environment promoting diversity and equal opportunities.

The Prada Group fosters a creative and international workplace, driven by curiosity and a quest for excellence. The company values diversity and inclusivity, ensuring a respectful and fair environment for all employees.