Miu Miu Department Manager

London • UK

Tuesday, November 18, 2025

Miu Miu, a distinguished brand under the Prada Group, epitomizes luxury and innovation in the fashion industry. The Prada Group, established in 1913 in Italy, is a global leader in the luxury sector, operating across more than 45 countries with a diverse portfolio that includes PRADA, Miu Miu, Church’s, and Car Shoe. The Group prides itself on its multicultural workforce, comprising employees from over 100 nationalities, fostering a dynamic and inclusive work environment.

1. Drive the department team to exceed financial targets and maximize sales performance.
2. Support the Store Manager in developing and implementing business plans through performance analysis and action plans.
3. Ensure the highest standard of client service by being present on the sales floor and leading by example.
4. Foster cross-selling and up-selling among product categories.
5. Promote Omni Channel awareness and encourage the use of digital tools to enhance client relationships.
6. Develop the E-commerce channel by ensuring timely and high-standard responses to orders.
7. Stay informed about market trends and share insights with relevant functions.
8. Ensure displays attract clients and maximize sales in accordance with company guidelines.
9. Cultivate a client-centric mindset and maintain solid client relationships.
10. Identify opportunities to gain new clients and strengthen client loyalty through clienteling initiatives.
11. Manage customer complaints to maintain positive client relationships.
12. Motivate the team, promote team spirit, and cultivate a positive and energetic environment.
13. Encourage information exchange within the team and conduct morning briefings on specific topics.
14. Master company tools and applications, ensuring the team is informed of relevant updates.
15. Train and inspire the department sales team on product knowledge, sales techniques, and company policies.
16. Identify and propose talents within the team for internal development opportunities.
17. Support the Store Manager in market mapping for research purposes.
18. Ensure the team operates with the highest level of care and respect for the product.
19. Support synergy between front and back of house operations.
20. Enforce company procedures on cash activity, inventory, logistics, and reporting activities.
21. Provide feedback and suggestions concerning department needs to relevant departments.
22. Ensure effective back-of-house organization and maintain staff grooming standards.
23. Proactively implement company policies and procedures in managing operational activities.

1. Experience in a similar role within a department store, particularly in the Ready-to-Wear category for a luxury brand.

1. Understanding of high-level customer service.
2. Experience in driving CRM KPIs and promoting a clienteling concept.
3. Ability to work effectively in a team.
4. Results-oriented with the ability to work by objectives.
5. Excellent communication and interpersonal skills.
6. Fluency in English.

Previous experience in a similar managerial role within a luxury department store, with a focus on Ready-to-Wear.

Working in a creative and international environment with opportunities for professional growth. The company promotes an inclusive work environment, ensuring equal opportunities for all candidates.

The Prada Group values creativity, curiosity, and the quest for excellence, fostering an inclusive and respectful workplace. Diversity is considered a core value, and the company is committed to providing equal opportunities and building a fair environment for all employees.