Miu Miu Department Manager

London • UK

Wednesday, October 8, 2025

Miu Miu, a distinguished brand under the Prada Group, epitomizes avant-garde luxury and innovative fashion. The Prada Group, established in 1913 in Italy, is a global leader in the luxury sector, operating in over 45 countries with a diverse portfolio including PRADA, Miu Miu, Church’s, and Car Shoe. The Group prides itself on a multicultural workforce, encompassing over 100 nationalities, and is renowned for its commitment to excellence and innovation.

1. Lead the department team to exceed financial targets and enhance sales performance.
2. Support the Store Manager in developing and implementing business plans through performance analysis and action plans.
3. Drive the team to surpass KPI targets and foster cross-selling and up-selling across product categories.
4. Ensure a high standard of client service on the sales floor and lead by example.
5. Promote Omni Channel awareness and encourage the use of digital tools for client relationship enhancement.
6. Develop the E-commerce channel by ensuring timely responses to orders and maintaining high service standards.
7. Stay informed on market trends and share insights with relevant functions.
8. Ensure attractive displays that maximize sales in line with company guidelines.
9. Cultivate a client-centric mindset, fostering strong client relationships and meaningful after-sales experiences.
10. Identify opportunities to acquire new clients and strengthen client loyalty through clienteling initiatives.
11. Manage customer complaints to maintain positive client relationships.
12. Motivate the team, promoting a positive and energetic environment.
13. Facilitate effective communication within the team and conduct morning briefings on specific topics.
14. Master company tools and applications, ensuring the team is informed of updates.
15. Train and inspire the sales team on product knowledge, sales techniques, and company policies.
16. Identify and propose internal development opportunities for team members.
17. Support the Store Manager in market mapping and research activities.
18. Ensure operational excellence in cash activity, inventory, logistics, and reporting.
19. Provide feedback on department needs to the Store Manager and other departments.
20. Maintain an efficient back-of-house organization and uphold staff grooming standards.
21. Ensure company policies and procedures are implemented in all operational activities.

1. Previous experience in a similar role within a luxury department store, particularly in the Ready-to-Wear category.

1. Understanding of high-level customer service.
2. Experience in driving CRM KPIs and promoting clienteling concepts.
3. Ability to work effectively in a team.
4. Results-oriented with a focus on objectives.
5. Excellent communication and interpersonal skills.
6. Fluency in English.

Candidates should have prior experience in a similar role within a luxury department store, particularly in the Ready-to-Wear category.

The role offers the opportunity to work in a creative and international environment, fostering professional growth and development. The Prada Group is committed to an inclusive work environment, ensuring equal opportunities for all candidates.

The Prada Group values creativity, curiosity, and the pursuit of excellence, fostering a diverse and inclusive workplace. The company is dedicated to building a fair and respectful environment, promoting equal opportunities and valuing the talent and passion of its employees.