Miu Miu Department Manager

London • UK

Monday, May 26, 2025

Miu Miu, a distinguished brand under the prestigious Prada Group, embodies a rich heritage of Italian excellence and forward-thinking innovation. The Prada Group, renowned for its iconic brands such as PRADA, Church’s, Car Shoe, and Pasticceria Marchesi, operates in over 45 countries, employing a diverse workforce from more than 100 nationalities. Joining Miu Miu offers an opportunity to thrive in a dynamic and international environment, driven by creativity and a commitment to excellence.

1. Lead the department team to surpass financial targets and enhance sales performance.
2. Support the Store Manager in developing and implementing business strategies based on departmental performance analysis.
3. Drive the team to exceed KPI targets and foster cross-selling and up-selling across product categories.
4. Ensure a superior client experience by maintaining a strong presence on the sales floor and leading by example.
5. Promote Omni Channel awareness and encourage the use of digital tools to enhance client relationships.
6. Facilitate the development of the E-commerce channel by ensuring timely and high-standard service delivery.
7. Stay informed about market trends and share insights with relevant departments.
8. Ensure product displays attract clients and maximize sales in line with company guidelines.
9. Cultivate a client-centric mindset, fostering strong client relationships and ensuring exceptional after-sales experiences.
10. Proactively identify opportunities to acquire new clients and strengthen client loyalty through clienteling initiatives.
11. Manage customer complaints effectively to maintain positive client relationships.
12. Motivate the team, promote team spirit, and cultivate a positive and energetic environment.
13. Encourage information exchange within the team and conduct morning briefings on specific topics.
14. Master company tools and applications, ensuring the team is informed of updates.
15. Train and inspire the sales team on product knowledge, sales techniques, and company policies.
16. Identify and propose talent for internal development opportunities.
17. Ensure team development through coaching and follow-ups on individual action plans.
18. Support the Store Manager in market mapping and research activities.
19. Lead by example in ensuring the highest level of care and respect for products.
20. Facilitate cooperation between front and back of house operations.
21. Enforce company procedures on cash activity, inventory, logistics, and reporting.
22. Contribute to the efficient care of company assets.
23. Provide feedback and suggestions regarding departmental needs to the Store Manager and other relevant departments.
24. Ensure effective back-of-house organization and maintain staff grooming standards.
25. Implement company policies and procedures in managing all departmental operational activities.

1. Previous experience in a department store, particularly in the Ready-to-Wear category for a luxury brand.

1. Understanding of high-level customer service.
2. Experience in driving CRM KPIs and promoting clienteling.
3. Ability to work effectively in a team.
4. Results-oriented with a focus on achieving objectives.
5. Excellent communication and interpersonal skills.
6. Fluency in English.

Candidates should possess similar experience in past roles within a department store, especially in the Ready-to-Wear category for a luxury brand.

Working at Miu Miu offers the chance to be part of a creative and international environment, with opportunities for professional growth and development.

Miu Miu fosters a creative and international workplace culture, valuing the talent and passion of its employees. The company is committed to professional growth, encouraging curiosity and the pursuit of excellence.