Miu Miu CRM and Client Insight Junior Specialist

Milan • Italy

Monday, January 13, 2025

Miu Miu, a distinguished brand under the Prada Group umbrella, epitomizes avant-garde fashion and luxury. The Prada Group, established in 1913, is a global leader in the luxury sector, operating across more than 45 countries with a diverse portfolio that includes PRADA, Church’s, and Car Shoe. Known for its commitment to excellence and innovation, the Group also ventures into the food sector with Pasticceria Marchesi 1824 and actively engages in contemporary art projects. The Group values creativity, curiosity, and the pursuit of excellence, fostering an environment where talent and passion drive professional growth.

1. Support the Client Insight team with ad-hoc data extractions and analyses to understand customer behavior and monitor trends.
2. Assist in developing new analyses aligned with departmental goals.
3. Revise current dashboards and analytical tools to ensure comprehensive understanding and support HQ in training local teams.
4. Collaborate with the IT department to assess and enhance reporting systems.
5. Prepare presentations of analytical findings for stakeholders.
6. Define CRM KPI targets and track regional performance against these goals.
7. Prepare documentation for weekly and monthly meetings.
8. Collect feedback from local teams to enhance business understanding and regional insights.

1. Minimum of 2 years of experience in a similar role
2. Mandatory previous consultancy experience

1. Proficiency in writing complex queries in SparkSQL
2. Strong analytical background
3. Advanced skills in Excel and PowerPoint
4. Fluency in English
5. Attention to detail
6. Flexibility and multitasking ability
7. Proactive problem-solving attitude
8. Strong organizational, communication, and interpersonal skills
9. Excellent relationship-building skills

At least 2 years in a similar role with mandatory consultancy experience.

Master’s degree in Economics or Engineering preferred.

The role offers a dynamic and creative work environment within a leading luxury fashion group, with opportunities for professional growth and development.

The Prada Group fosters a creative and international work environment, emphasizing curiosity, excellence, and the value of talent and passion in driving professional growth. The company encourages innovation and proactive engagement in a collaborative setting.