Miu Miu Client Advisor

London • UK

Wednesday, December 17, 2025

Miu Miu, a distinguished brand under the Prada Group, epitomizes avant-garde luxury and innovative fashion. The Prada Group, established in 1913 in Italy, is a global leader in the luxury sector, operating in over 45 countries with renowned brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. The group prides itself on its diverse workforce, comprising employees from over 100 nationalities, and is committed to fostering a creative and inclusive work environment.

1. Provide an exceptional and memorable luxury customer experience, prioritizing client needs and fostering meaningful relationships.
2. Serve as a Brand Ambassador, conveying and promoting Miu Miu's philosophy and values.
3. Achieve individual and team sales targets, acting proactively to ensure superior service in-store and online.
4. Exceed KPI goals, ensuring high-quality sales and customer service.
5. Demonstrate extensive knowledge of Miu Miu products, history, culture, and DNA.
6. Capture and maintain customer data in the CRM for personalized client engagement and future opportunities.
7. Embrace and promote an Omni Channel mindset.
8. Stay informed on fashion trends and competitors to engage customers effectively.
9. Resolve client complaints in collaboration with the line manager and Client Service team.
10. Handle products with the utmost care and respect.
11. Utilize digital tools to offer an integrated luxury experience.
12. Conduct customer appointments in-person or virtually.
13. Collaborate with the Back of House team to maintain organized store operations and stock room.
14. Comply with company procedures on operations, security, cash activity, inventory, and logistics.
15. Foster open communication and teamwork, contributing to a positive and inclusive work environment.

1. Experience in a luxury or premium brand environment
2. Understanding of luxury customer service
3. Proven ability to build long-lasting client relationships
4. Ability to work both independently and as part of a team
5. Fluency in English

1. Excellent communication and interpersonal skills
2. Strong sales acumen
3. Proficiency in CRM systems
4. Knowledge of fashion trends and luxury market
5. Digital literacy

Previous experience in a luxury or premium brand setting is required, with a focus on customer service and sales.

The role offers the opportunity to work in a creative and international environment, promoting professional growth and development. The company values diversity and inclusion, ensuring equal opportunities for all employees.

The Prada Group fosters a culture of creativity, excellence, and inclusivity. It values the talent and passion of its people, promoting a fair and respectful workplace that embraces diversity and encourages professional growth.