Miu Miu Client Advisor

London • UK

Monday, November 10, 2025

Miu Miu, a distinguished brand under the Prada Group, embodies a tradition of excellence and innovation within the luxury fashion sector. The Prada Group, a global leader in luxury, operates across more than 45 countries, encompassing renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a diverse workforce representing over 100 nationalities, the Group is committed to fostering an inclusive and dynamic work environment.

1. Provide an exceptional and memorable luxury customer experience, placing the client at the forefront and addressing their needs and expectations.
2. Achieve individual and team sales targets, acting as a proactive player in delivering superior service across both in-store and e-commerce channels.
3. Exceed KPI goals, ensuring the highest quality of sales and customer service.
4. Demonstrate comprehensive knowledge of Miu Miu products, history, culture, and brand DNA.
5. Capture and maintain customer data in the company CRM to foster personalized relationships and future opportunities.
6. Embrace and promote an Omni Channel mindset.
7. Stay informed on fashion trends and competitors to engage customers and provide informed advice.
8. Resolve client complaints in collaboration with the line manager and Client Service team.
9. Handle products with the utmost care and respect.
10. Utilize company digital tools to offer a complete and integrated luxury experience.
11. Conduct customer appointments both in-person and virtually.
12. Collaborate with the Back of House team to maintain organized store operations and stock management.
13. Adhere to company procedures on operational guidelines, security, cash activity, inventory, logistics, and reporting.
14. Foster open and constructive communication with colleagues to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.

1. Previous experience within a luxury or premium brand.

1. Understanding of luxury customer service.
2. Experience in building long-lasting client relationships.
3. Ability to work both independently and as part of a team.
4. Excellent communication and interpersonal skills.
5. Fluency in English.

Candidates should have similar experience within a luxury or premium brand, with a strong understanding of luxury customer service and relationship building.

The role offers the opportunity to work in a creative and international environment, with a focus on professional growth and development. The Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates.

The Prada Group values creativity, curiosity, and excellence, fostering an inclusive and diverse workplace. The company is committed to equal opportunities and respects all individuals, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.