Miu Miu Client Advisor

London • UK

Monday, July 7, 2025

Miu Miu, a distinguished brand under the Prada Group umbrella, is renowned for its avant-garde approach to fashion. The Prada Group, established in 1913 in Italy, is synonymous with excellence and innovation, encompassing iconic brands such as PRADA, Church’s, Car Shoe, and Pasticceria Marchesi. Operating in over 45 countries and employing a diverse workforce from more than 100 nationalities, the Group fosters a creative and international work environment that values talent and passion, driving professional growth.

1. Create a welcoming environment for customers, ensuring their needs are met with exceptional service in line with the 'client journey ceremony'.
2. Exceed individual sales targets and contribute to the store's overall success.
3. Achieve KPI goals by delivering high-quality sales and customer service.
4. Demonstrate extensive knowledge of products and the Prada brand's history and culture.
5. Capture and manage customer data in the CRM to maintain and develop client relationships.
6. Promote an Omni Channel mindset.
7. Stay informed on luxury fashion trends and competitors to engage with customers knowledgeably.
8. Resolve client complaints in collaboration with the line manager and Client Service team.
9. Handle products with care and respect.
10. Utilize digital tools to provide an integrated luxury experience.
11. Conduct customer appointments in person or virtually.
12. Collaborate with the Back of House team to maintain an organized stock room.
13. Comply with operational guidelines, security, cash activity, inventory, and reporting procedures.
14. Foster open communication and teamwork, embracing diversity and inclusion.

1. Experience within a luxury or premium brand

1. Understanding of luxury customer service
2. Ability to build long-lasting client relationships
3. Teamwork and independent working capability
4. Excellent communication and interpersonal skills
5. Fluency in English

Prior experience in a similar role within a luxury or premium brand is required.

Employees benefit from working in a creative and international environment that values diversity and inclusion, offering opportunities for professional growth.

The Prada Group is committed to fostering a culture of creativity, innovation, and excellence. It values diversity and inclusion, promoting a positive and collaborative work environment where employees are encouraged to grow professionally.