Miu Miu Client Advisor

London • UK

Saturday, May 3, 2025

Miu Miu, a distinguished brand under the esteemed Prada Group, epitomizes luxury and innovation. Established in 1913, the Prada Group is a global leader in the luxury sector, operating across more than 45 countries with a diverse portfolio that includes PRADA, Miu Miu, Church’s, and Car Shoe. The Group is renowned for its commitment to excellence, creativity, and a dynamic work environment that fosters professional growth and values the talent and passion of its employees.

1. Provide an exceptional in-store experience by welcoming and serving customers with excellence.
2. Cultivate and maintain client relationships through personalized approaches, utilizing CRM and digital tools.
3. Engage proactively in cross-selling across all departments to maximize sales opportunities and achieve individual sales targets and KPIs.
4. Stay informed on fashion trends and competitors to enhance brand and product knowledge.
5. Address customer complaints effectively, liaising with the line manager as necessary.
6. Ensure the shop floor and visual displays meet high standards, adhering to operational guidelines and stock procedures.
7. Contribute to maintaining a high level of security and prevent product theft.

1. Experience in a similar role within luxury women's ready-to-wear.
2. Fluent in English and Russian.

1. Strong passion for human relations and sales.
2. Effective problem-solving skills.
3. Curiosity and interest in luxury fashion, art, and design.
4. Proven ability to build long-lasting client relationships.
5. Ability to work both independently and as part of a team.
6. Excellent communication and interpersonal skills.
7. In-depth knowledge of the managed product category.

Previous experience in a luxury retail environment, particularly in women's ready-to-wear, is required.

Employees enjoy a creative and international work environment with opportunities for professional growth.

The Prada Group fosters a culture of creativity, innovation, and excellence, valuing the talent and passion of its diverse workforce. Employees are encouraged to pursue professional growth in a supportive and dynamic environment.