Miu Miu Client Advisor

London • UK

Tuesday, January 7, 2025

Miu Miu, a distinguished brand under the Prada Group, is synonymous with avant-garde fashion and luxury. The Prada Group, established in 1913 in Italy, is a global leader in the luxury sector, operating in over 45 countries with brands such as PRADA, Church’s, and Car Shoe. Known for its commitment to excellence and innovation, the Group also ventures into the food sector with Pasticceria Marchesi 1824 and actively engages in contemporary art projects. The Group values diversity, employing individuals from over 100 nationalities, and fosters a creative and international work environment.

1. Serve as an ambassador of the brand, embodying its philosophy and values.
2. Maximize sales performance by building and nurturing customer relationships.
3. Provide an exceptional in-store experience to all customers.
4. Utilize CRM and digital tools to maintain and develop client relationships.
5. Engage in cross-selling across departments to achieve sales targets and KPIs.
6. Stay informed about fashion trends and competitors.
7. Demonstrate comprehensive brand and product knowledge.
8. Address customer complaints effectively, coordinating with management when necessary.
9. Maintain high standards of shop floor and visual display, adhering to operational guidelines.
10. Contribute to store security and prevent product theft.

1. Experience in a similar role within luxury women's ready-to-wear.
2. Proven ability to build long-lasting client relationships.

1. Passion for human relations and sales.
2. Problem-solving skills and curiosity about luxury fashion, art, and design.
3. Ability to work both independently and as part of a team.
4. Excellent communication and interpersonal skills.
5. Fluency in English; Arabic language skills are desirable.

Previous experience in a luxury retail environment, particularly in women's ready-to-wear fashion, is required.

Employees benefit from working in a dynamic and international environment that promotes professional growth and values talent and passion.

The Prada Group fosters a culture of creativity and innovation, valuing diversity and the pursuit of excellence. Employees are encouraged to explore their curiosity and passion, contributing to both personal and professional development.