Miu Miu Client Advisor

London • UK

Wednesday, December 11, 2024

Miu Miu, a distinguished brand under the Prada Group, epitomizes a blend of tradition and innovation within the luxury fashion industry. The Prada Group, established in 1913 in Italy, is a global leader in the luxury sector, operating in over 45 countries and encompassing brands such as PRADA, Miu Miu, Church’s, and Car Shoe. Known for its commitment to excellence, the Group also extends its influence into the food sector with Pasticceria Marchesi 1824 and actively engages in contemporary art projects. The Group values the talent and passion of its diverse workforce, fostering professional growth in a creative and international environment.

1. Welcome and serve customers, ensuring an exceptional in-store experience at all times.
2. Maintain and develop client relationships through personalized approaches, utilizing CRM and digital tools.
3. Engage proactively in cross-selling across all departments to maximize sales opportunities, achieving individual sales targets and KPIs.
4. Stay informed about fashion trends and competitors.
5. Demonstrate comprehensive brand and product knowledge.
6. Effectively handle customer complaints, liaising with the line manager when necessary.
7. Ensure the shop floor and visual displays meet high standards, adhering to company operational guidelines and stock procedures.
8. Contribute to maintaining a high level of security and prevent product thefts.

1. Experience in a similar role within luxury women's ready-to-wear.
2. Fluent spoken English; proficiency in other languages is desirable.

1. Passion for human relations and sales.
2. Problem-solving abilities and curiosity about luxury fashion, art, and design.
3. Experience in building long-lasting client relationships.
4. Ability to work both independently and as part of a team.
5. Excellent communication and interpersonal skills.
6. Passion and knowledge of the managed product category.

Previous experience in a similar role within luxury women's ready-to-wear is required.

Working in a creative and international environment with opportunities for professional growth.

The Prada Group fosters a creative and international workplace culture, driven by curiosity and a pursuit of excellence. Employees are valued for their talent and passion, contributing to a dynamic environment that encourages professional development.