Miu Miu Client Advisor

London UK

Wednesday, December 11, 2024

Founded in 1913 in Italy, the Prada Group is a world leader in the luxury sector, operating in more than 45 countries with brands such as PRADA, Miu Miu, Church’s, and Car Shoe. The Group employs over 100 nationalities and has expanded into the food sector with the acquisition of Pasticceria Marchesi 1824. Known for its proactive involvement in the art field, the Prada Group fosters a creative and international work environment, valuing talent and passion for professional growth.

1. Welcome and serve customers, providing an excellent in-store experience.
2. Maintain and develop client relationships using an individual approach and digital tools.
3. Engage in cross-selling across departments to achieve sales targets and KPIs.
4. Stay updated on fashion trends and competitors.
5. Demonstrate brand and product knowledge.
6. Handle customer complaints effectively, liaising with the line manager when necessary.
7. Maintain high standards of shop floor and visual display, following operational guidelines and stock procedures.
8. Contribute to security and prevent product thefts.

1. Experience in a similar role with luxury women's ready-to-wear.
2. Passion for human relations and sales.
3. Problem-solving skills, curiosity, and interest in luxury/fashion, art, and design.
4. Experience in building long-lasting client relationships.
5. Ability to work both in a team and independently.

1. Excellent communication and interpersonal skills.
2. Passion and knowledge of the managed product category.
3. Fluent spoken English, with other languages being desirable.

Experience in a similar role with luxury women's ready-to-wear.

The company offers a creative and international environment, with teams motivated by curiosity and the quest for excellence. The role is based in London, specifically at Harrods.