Miu Miu Client Advisor

London • UK

Wednesday, December 11, 2024

Miu Miu, a distinguished brand under the Prada Group, epitomizes luxury and innovation. Established in 1913, the Prada Group is a global leader in the luxury sector, operating across more than 45 countries with brands such as PRADA, Miu Miu, Church’s, and Car Shoe. The Group is renowned for its commitment to excellence and innovation, extending its influence into the food sector with Pasticceria Marchesi 1824 and the art world through evolving contemporary art projects. The company values the talent and passion of its diverse workforce, fostering an environment of creativity and professional growth.

1. Welcome and serve customers, ensuring an exceptional in-store experience at all times.
2. Maintain and develop client relationships through personalized approaches, utilizing CRM and digital tools.
3. Engage proactively in cross-selling across all departments to maximize sales opportunities and achieve individual sales targets and KPIs.
4. Stay informed about fashion trends and competitors.
5. Demonstrate comprehensive brand and product knowledge.
6. Effectively manage customer complaints, liaising with the line manager when necessary.
7. Ensure high standards of shop floor and visual display, adhering to company operational guidelines and stock procedures.
8. Contribute to store security and be vigilant in preventing product thefts.

1. Experience in a similar role within luxury women's ready-to-wear.
2. Fluent spoken English with Arabic language skills being desirable.

1. Passion for human relations and sales
2. Problem-solving abilities
3. Curiosity and interest in luxury fashion, art, and design
4. Experience in building long-lasting client relationships
5. Ability to work both independently and as part of a team
6. Excellent communication and interpersonal skills
7. Passion and knowledge of the managed product category

Previous experience in a similar role within luxury women's ready-to-wear is required.

Working at Miu Miu offers the opportunity to be part of a creative and international environment, with a focus on professional growth and development.

The Prada Group fosters a creative and international work environment, driven by a commitment to excellence and innovation. Employees are motivated by curiosity and the pursuit of excellence, with a strong emphasis on talent and passion leading to professional growth.