Miu Miu Client Advisor

Miu Miu, a distinguished brand under the Prada Group, is renowned for its innovative approach to luxury fashion. The Prada Group, established in 1913 in Italy, is a global leader in the luxury sector, operating in over 45 countries with a portfolio that includes prestigious brands such as PRADA, Versace, and Church’s. The Group prides itself on a diverse workforce, comprising employees from over 100 nationalities, fostering a rich and inclusive work environment.

1. Provide exceptional customer service to ensure an outstanding in-store experience.
2. Develop and maintain client relationships using CRM and digital tools.
3. Engage in cross-selling across departments to maximize sales opportunities and achieve sales targets.
4. Stay informed about fashion trends and competitors.
5. Demonstrate comprehensive brand and product knowledge.
6. Address customer complaints effectively in collaboration with the line manager.
7. Maintain high standards of shop floor and visual display in line with company guidelines.
8. Contribute to store security and prevent product thefts.
9. Ensure safe handling and storage of products and valuable materials in the warehouse.
10. Manage daily goods receipt and merchandise arrangement according to corporate procedures.
11. Organize and conduct product counts and stock-takes.
12. Track product flow using the SAP system.
13. Oversee product flow during repairs and manage stockroom activities related to markdowns.
14. Facilitate returns, shop-to-shop transfers, and e-commerce deliveries following corporate guidelines.

1. Fluent in English; additional languages are advantageous.
2. Strong affinity for luxury products.
3. High sense of responsibility.
4. Ability to work both independently and as part of a team.
5. Organized and detail-oriented.
6. Mature and assertive demeanor.

Previous experience in luxury retail or a similar customer-facing role is preferred.

Employees enjoy a creative and international work environment, opportunities for professional growth, and an inclusive workplace that values diversity and equal opportunity.

The Prada Group fosters a culture of creativity, excellence, and inclusivity. It values the talent and passion of its employees, promoting professional growth and ensuring a respectful and fair workplace for all.