Miu Miu Client Advisor

Miu Miu, a distinguished brand under the Prada Group, epitomizes Italian luxury and innovation. The Prada Group, established in 1913, commands a formidable presence in the global luxury sector, operating in over 45 countries with brands such as PRADA, Miu Miu, Church’s, and Car Shoe. The Group prides itself on a diverse workforce, encompassing over 100 nationalities, and is renowned for its commitment to excellence and forward-thinking vision.

1. Serve as a brand ambassador, promoting the brand philosophy and values to clients.
2. Maximize individual and team sales by providing an extraordinary luxury customer experience.
3. Place the customer at the center, creating a welcoming environment and meeting their needs.
4. Capture customer data in the CRM to maintain and develop client relationships.
5. Embrace and promote an Omni Channel mindset.
6. Collaborate with colleagues to ensure a consistent exceptional experience and a positive working environment.
7. Engage in cross-selling across departments to achieve sales targets and KPIs.
8. Stay updated on fashion trends and competitors.
9. Demonstrate brand and product knowledge.
10. Effectively handle customer complaints by liaising with the line manager.
11. Maintain high standards for shop floor and visual displays, adhering to operational guidelines and stock procedures.
12. Contribute to security measures to prevent product thefts.

1. Passion for selling and retail environments.
2. Interest in luxury fashion, art, and design.
3. Experience in building long-lasting client relationships.
4. Ability to work both independently and as part of a team.
5. Excellent communication and interpersonal skills.
6. Ambition, resilience, self-motivation, and problem-solving abilities.
7. Knowledge of the managed product category.

Experience in luxury retail or a related field, with a focus on client relationship management.

Working in a creative and international environment with opportunities for professional growth. The company promotes an inclusive work environment, ensuring equal opportunities for all candidates.

The Prada Group fosters a creative and international work environment, driven by curiosity and a quest for excellence. The company values diversity and inclusivity, ensuring equal opportunities and a respectful workplace for all employees.