Miu Miu Client Advisor

Copenhagen • Denmark

Friday, July 25, 2025

The Prada Group, established in 1913 in Italy, is renowned for its tradition of excellence and forward-thinking vision. The conglomerate encompasses iconic brands such as PRADA, Miu Miu, Church’s, Car Shoe, and Pasticceria Marchesi, operating in over 45 countries with a diverse workforce representing more than 100 nationalities. The company is committed to fostering a creative and international work environment, valuing the talent and passion of its employees, which drives both personal and professional growth.

1. Ensure an exceptional luxury customer experience by placing the client at the forefront, understanding their needs, and fostering meaningful relationships.
2. Act as a Brand Ambassador, conveying and promoting the Miu Miu brand philosophy and values.
3. Achieve individual and team sales targets, proactively ensuring superior service across both in-store and e-commerce channels.
4. Exceed KPI goals, maintaining the highest standards of sales and customer service.
5. Demonstrate comprehensive knowledge of products, as well as the history, culture, and DNA of Prada.
6. Capture and manage customer data in the company CRM to offer a personalized approach and develop future opportunities.
7. Embrace and promote an Omni Channel mindset.
8. Stay informed on fashion trends and competitors to engage in meaningful discussions with customers and provide informed advice.
9. Resolve client complaints in collaboration with the line manager and Client Service team, as necessary.
10. Handle products with the utmost care and respect.
11. Utilize company digital tools to offer a complete and integrated luxury experience.
12. Host and conduct customer appointments both in-person and virtually.
13. Collaborate with the Back of House team, participating in daily store operations and maintaining an organized stock room.
14. Comply with company procedures regarding operational guidelines, stock procedures, security, cash activity, inventory, logistics, and reporting activities.
15. Foster open and constructive communication with colleagues to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.

1. Experience within a luxury or premium brand
2. Understanding of luxury customer service
3. Proven ability to build long-lasting client relationships
4. Ability to work both independently and as part of a team
5. Excellent communication and interpersonal skills
6. Fluency in English

Previous experience in a similar role within a luxury or premium brand is required.

Employees benefit from working in a creative and international environment that values diversity and inclusion, offering opportunities for professional growth.

The Prada Group fosters a creative and international workplace culture, driven by curiosity and a quest for excellence. The company values diversity and inclusion, creating an environment where employees are motivated by the importance placed on their talent and passion.