Miu Miu Client Advisor
Miu Miu, a distinguished brand under the Prada Group, epitomizes luxury and innovation. Founded in 1913, the Prada Group is a global leader in the luxury sector, operating across more than 45 countries with brands such as PRADA, Miu Miu, Church’s, and Car Shoe. The Group is renowned for its commitment to excellence and innovation, extending its influence into the food sector with the acquisition of Pasticceria Marchesi 1824 and engaging actively in contemporary art projects. As an employer, the Prada Group offers a creative and international environment, valuing the talent and passion of its diverse workforce.
- Welcome and serve customers, ensuring an exceptional in-store experience.
- Develop and maintain client relationships using CRM and digital tools.
- Engage in cross-selling across departments to maximize sales opportunities and achieve sales targets and KPIs.
- Stay informed about fashion trends and competitors.
- Demonstrate comprehensive brand and product knowledge.
- Address customer complaints effectively, involving the line manager when necessary.
- Maintain high standards of shop floor and visual display in compliance with company guidelines.
- Contribute to store security and prevent product theft.
- Experience in a similar role within luxury women's ready-to-wear.
- Fluent spoken English.
- Passion for human relations and sales.
- Problem-solving skills and curiosity about luxury fashion, art, and design.
- Ability to build long-lasting client relationships.
- Teamwork and independent work capabilities.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the product category managed.
Experience in a similar role within luxury women's ready-to-wear is required.
Working in a creative and international environment with opportunities for professional growth.
The Prada Group fosters a culture of creativity and international collaboration, emphasizing the importance of curiosity and the pursuit of excellence. Employees are valued for their talent and passion, contributing to a dynamic and innovative workplace.